Our Work

Our shareable tools, practices, and pro bono expert volunteers can adapt to the specific needs of any state or local government. 

Tell us the challenges you’re facing—we’ll get back to you within hours. 

How can we help?

Elections and Voting
Communications
Unemployment Insurance
Food Assistance
Grant Tracking & Reporting
Volunteer Matching
Small Business Assistance
COVID-19 Response

Success Stories

City of Memphis, TN

To streamline hundreds of applications for legal aid that were overwhelming NPI Memphis legal clerks, USDR volunteers built an automated intake process that could screen applicants, collect required files and signatures, and generate case files. Read the case study here.

City of Emeryville, CA

To continue the tradition of its 34-year-old annual arts festival, the City of Emeryville, Calif., partnered with USDR to co-create an omnichannel strategy to run a virtual EmeryArts2020. The digital exhibition included a new website, an online storefront, new social accounts, and more. 

Yolo County, CA

A restorative justice program in Yolo County, Calif., Neighborhood Court, partnered with USDR to enable automated communications to engage with participants, ultimately increasing efficiencies and decreasing recidivism. 

Tracking and Modeling Hospital Capacity

State of Pennsylvania

USDR volunteers partnered with the Pennsylvania Department of Health to automate data collection and build an online dashboard to track the number of available hospital beds and ventilators on a county-by-county basis.

State of Louisiana

The Louisiana Department of Health launched Louisiana Health Work Connect, with start-to-finish support from volunteers with technical expertise. This pilot program connects facilities with acute healthcare staffing shortages to qualified candidates who are otherwise out of work.

Concord, CA | Paterson, NJ | Walnut Creek, CA

The City of Concord, CA worked with USDR to create a volunteer-matching system that connects community volunteers to vulnerable populations for groceries, deliveries, and check-ins. It has already been rapidly adapted for two other cities.

St. Louis County, MO

Volunteers used our best practices for government design to offer content strategy support for St. Louis County to handle increased traffic, receive frequent updates, and reduce the burdens on call centers, all while being extremely easy for users to navigate.

State of New Jersey

The New Jersey Office of Innovation partnered with a USDR volunteer to launch an open-source loan eligibility wizard that in the first week, has already helped over 50,000 borrowers determine their eligibility for stimulus funds.

State of Kansas

When the state of Kansas requested support for their UI system, four volunteers worked with the Department of Labor and the Office of Information Technology Services to get the benefits application site up and running again.

Tell us about the challenges you’re facing. We’ll get back to you within hours.

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