Recaps of how we’ve helped people in specific instances.
- automated processes
- content management
- COVID-19 response
- public health
- website templates
- volunteer matching
- vendor consultation
- food assistance
Helping Claimants Understand What Happens at “Benefit Year End”
USDR partnered with the Pennsylvania Department of Labor to create a simple tool - within one week - that made it easy for people to continue receiving unemployment benefits.
Improving Vaccine Info Webpages with Updated Content and Design
USDR partnered with Pueblo County, Colo., to update the county's COVID-19 website to be informative and accessible, with a particular focus on sharing how to get a vaccine, identifying who is eligible and when, providing a simplified and helpful user experience, and delivering appropriate health literacy communication.
Clarifying Benefits Eligibility for New Jersey Residents
U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that asks a few simple questions and then suggests, in priority order, which benefits programs a New Jersey worker can apply for based on eligibility.
Automating Harris County’s Student Election Clerk Program
USDR partnered with Harris County to develop an automated application system for the Harris County Student Election Clerk Program ahead of the 2020 elections.
Streamlining Data to Enable Volunteer Services
U.S. Digital Response partnered with California for All to help streamline its data collection processes, more easily scale its services, and identify volunteers’ impact across the state.
Incorporating human-centered design to improve online financial services
USDR and the Empire Justice Center applied user-centered design practices to update the program's website and better enable the delivery of financial services to low-income families throughout the pandemic.
Expanding COVID-19 Testing Capacity
USDR partnered with the City of Seattle to stand up two free COVID-19 testing sites within three weeks. Within six months, nearly 500,000 people were tested at the sites.
Supporting Unemployment Insurance Systems
When the state of Kansas requested support for their UI system, four volunteers worked with the Department of Labor and the Office of Information Technology Services to get the benefits application site up and running again.
Helping the Homebound Get Meals
The City of Concord, Calif., requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.
Going Virtual Celebrating the Arts
To continue the tradition of its 34-year-old annual arts festival, the City of Emeryville, Calif., partnered with U.S. Digital Response to co-create an omnichannel strategy to run a virtual EmeryArts2020
Automations help Memphis nonprofit mitigate hundreds of evictions
Matching Hospital Staffing Shortages with Qualified Workers
Within two weeks, over 120 nursing homes and hospitals signed up for Louisiana Health Work Connect to post hundreds of openings for jobs critical to the COVID-19 fight. In that same time, over 250 candidates signed up looking for work, many of whom are ICU RNs, LPNs, and CNAs.