Product Manager-in-Residence

Unemployment Insurance Team

The unemployment insurance system is struggling. States across America are faced with unprecedented demand, with 14.7 million Americans’ claims left unprocessed for more than 20 weeks at a time when they are most in need of help. U. S. Digital Response is hiring for a 6-month, full-time, paid position on the Unemployment Insurance team to make lasting change that will benefit Americans beyond the pandemic.


About the Unemployment Insurance Team

We partner with several state Departments of Labor to help ensure the successful delivery of UI benefits by pairing skilled, pro bono technologists with governments at each stage of the Unemployment Insurance delivery process. We help agencies troubleshoot when they hit challenges and expand their capacity to meet updates to eligibility requirements and a national surge in people who are newly eligible for UI. Our work includes comprehensive technical reviews and custom applications, such as a Benefit Eligibility Tool we developed for the state of New Jersey.


About U.S. Digital Response

Founded by former U.S. Deputy CTOs and seasoned tech industry veterans who led federal open data policies and digital government strategy, U.S. Digital Response is a nonpartisan effort that connects experienced, pro bono technology teams to public servants responding to the COVID-19 crisis. Learn more about our work at or by reading our recent press coverage.


About the role

Applications are now closed.

U. S. Digital Response partners closely with states to understand and resolve their benefits backlog issues. Our goal is to use insights from our research and partnerships to create stronger guidelines for how unemployment insurance should operate from a technical perspective, as the pandemic stresses economies nationwide, and to build technical tools as needed to advance the field.

As the Product Manager-In-Residence, you will have the opportunity to work alongside teams in multiple state Department of Labors to solve critical problems that block or delay residents from getting necessary benefits.  You will work with executive level stakeholders at these agencies, individual engineers or support personnel, and everyone in between.  You will gain deep insight into the real challenges facing these agencies and their desire to serve their communities better.

This role is a good fit for someone who is interested in the intersection of technology, policy, and economics. A successful Product Manager-in-residence brings cross-functional experience in strategy, digital service delivery, and team leadership. No pre-existing familiarity with unemployment insurance is assumed.

Read more about the work we have done and what we offer to government partners on our Unemployment Insurance webpage.

Scope of Work:



Compensation and Employment Term

The PM-in-Residence role is a six-month appointment at U.S. Digital Response. The position is expected to begin October 2020, and the salary will be consistent with similar civil society fellowship roles and paid on a bi-weekly basis. This is a temporary position and does not qualify for benefits. There is no guarantee of continued employment beyond the six-month appointment.


EEO Statement

U.S. Digital Response is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.



What are you looking for in a Product-Manager-in-Residence at U.S. Digital Response?

Product managers from many different backgrounds have successfully led projects at U.S. Digital Response. In general, PMs at U. S. Digital Response are veteran technical leaders who can simultaneously focus on delivering value to our government partners as quickly as possible and gather generalizable learnings to further scale the team’s impact across multiple jurisdictions. They are collaborative leaders able to guide and motivate a team of like-minded senior volunteer technologists at U.S. Digital Response to solve immediate needs for their government partners. They also partner with experts in public policy, government tech, and other interest groups to gain broader insight into their problem space, to better solve the immediate needs and to compile the broader learnings. They will be supported by the broader U.S. Digital Response team to build out their team, to get connected to the right people, and to tell the story of what the team has accomplished.


How will the PM-in-Residence be selected?

Applications are now closed.


Will I be employed by USDR?

Yes. You will be a temporary employee of USDR.


Is this position fully remote?

Yes, this is a fully remote position. Applicants must reside in and be eligible to work in the United States.


How do I learn more about U.S. Digital Response?

You can access frequently asked questions by both governments and volunteers. You will also have the opportunity to meet several members of the U.S. Digital Response Team for deeper conversations if you advance through the interview process.


This role might not be the right fit for me. Will there be others in the future?

As U.S. Digital Response grows, we will share available opportunities for both volunteers and employees. Follow us on Twitter at @USDResponse. We also encourage you to sign up as a volunteer.


Who do I contact if I have more questions?

You can email us at [email protected].