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USDR supports our partners’ vaccination campaigns by helping them communicate critical health information to residents and build robust vaccine infrastructure.

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Current offerings

Strategies to Build Trust in COVID Communications
We recently conducted nationwide, primary, qualitative research to explore how at-risk and vulnerable communities receive critical COVID information.
COVID-19 Communication Toolkit
This toolkit offers detailed, step-by-step guidance to help health communicators, content developers, educators, and health promotion leaders put health equity recommendations into COVID-19 communication action.
Vaccine Provider Guide
The guide provides frameworks for vaccination rollout and tips for evaluating tech tools, with the goal of helping vaccine providers continue making life-saving decisions, faster and easier.
Vaccine Appointment Finders
USDR has collaborated with organizations at the federal, state, and local levels to help develop vaccine appointment finders that aggregate appointment systems to help people access vaccines. Our team can immediately help you implement a vaccine appointment finder that works for your unique jurisdiction, residents, and providers.
Don't see what you need? Talk to us about a custom project.
We’re always looking to partner with governments on new solutions. Contact our team to discuss the problems you’re facing.
Get in touch about working together

Selected case studies

Arizona Department of Health Services
Helping English and Spanish speaking Arizona residents sign up for vaccines
In the spring of 2021, the Arizona Department of Health Services was concerned about reports that their new vaccine portal was only usable for tech-savvy folks. They engaged USDR to conduct a qualitative research study to understand users’ experiences with the following actions on the AZDHS vaccine patient portal: registering for an account, logging into an account, resetting a password, and scheduling a COVID-19 vaccine appointment.

USDR researchers conducted moderated and unmoderated usability testing sessions with 12 users in both English and Spanish. The team used the research insights to deliver design recommendations that enabled people to book vaccination appointments up to 16 minutes faster.
Elham Ali
Former Health Technologist-In-Residence
,
U.S. Digital Response
Hannah Brechtel
Research Associate
,
Pacific Institute for Research and Evaluation
Maria Chercoles
Senior Service Chercoles
,
Frog Design
NATIONWIDE
Strategies to Build Trust in COVID Communications
In late 2020, USDR conducted nationwide, primary, qualitative research to explore how at-risk and vulnerable communities receive critical COVID information and how community influencers or translators can help amplify and extend the reach of government messaging. 

USDR researchers interviewed 80+ individuals from throughout the U.S. and surveyed 1,500+ more to help understand sentiments, habits, and gaps for how people may think through choices and information. The research revealed how governments and organizations can best support trusted community leaders (“translators”) who act as critical nodes of communication amidst the COVID-19 crisis. The goal of this research was to inform thinking and decision making for creators of COVID communications strategies, provide a framework to think about and prioritize key information, and share what people have to say about navigating COVID information.
Amulya Aradhyula
UX Researcher
,
LinkedIn
Courtney Pitman
Co-Founder
,
Runaway Research
Kaela Gallo
UX Research Lead
,
Propel
Stephanie Nguyen
Research Scientist
,
MIT
Pueblo Department of Public Health & Environment
Improving Vaccine Info Webpages with Updated Content and Design
The USDR team partnered with Pueblo County to perform and deliver a user experience and content audit on Pueblo County’s COVID-19 pages.

The audit provided tactical design and communication recommendations that touched on navigation, content organization, plain language, visual design, and taxonomy. USDR worked with Pueblo County to get their feedback and input to clarify the scope, requirements, and desired deliverables for the project. As a result, the team designed new webpages in iterations and developed responsive webpages and subsequent mobile experiences on the County’s website.
Andrew Hsieh
Content Design
,
Meta
Edward Alton
Senior UX Designer
,
Ad Hoc
Micah Mitrux
Project Delivery Lead
,
Code for BTV
Pilar Strutin-Belinoff
Product Manager
,
Prepared Parents

“Working ‘boots on the ground’ to help build community support in response to the devastating COVID crisis has been so gratifying. Knowing that you are helping to design systems and pathways to support people getting the help they need is deeply meaningful and impactful. I have thoroughly enjoyed dedicating time and space to do this work with USDR and their partners.”

Pilar Strutin-Belinoff
USDR Project Lead
436 Million
Appointments tracked by USDR's
vaccine appointment finder api
6
Local health agencies that worked with USDR
to improve their website and social media communications

Meet the team

Aston Motes
Aston Motes recently served as interim Executive Director of /dev/color, a nonprofit that empowers Black software engineers to help one another grow into industry leaders. He was the first employee at Dropbox where he led engineering teams.
Rob Brackett
Rob is an engineer on our Tools Team and was formerly the Engineering Lead for our Health Data Program. He’s an experienced civic technologist who recently worked with the Environmental Data & Governance Initiative.
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