Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.
With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.
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Small updates election offices can implement on their websites that can help boost voter confidence
Working with government legal teams is a two-way street. Here's some advice on how to get the results you're hoping for.
Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.
New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards
Four takeaways from USDR's three-part workshop series: Building Better Services: UX Strategy, Practice, and Talent