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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
Partner:
Published on:
November 10, 2025
Duration:

Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
Partner:
City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Blog
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Published on:
September 5, 2025
Duration:

Supporting an Agile delivery model requires staffing changes

Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith

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Media coverage
Partner:
Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
Partner:
Published on:
November 10, 2025
Duration:

Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
Partner:
City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Media coverage
Partner:
Published on:
October 21, 2025
Duration:

Building public-sector gen AI tools? New Jersey has some tips

The author of New Jersey's generative AI guide said she hopes it will help keep others from "trudging through mud in the same ways."

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Blog
Partner:
Published on:
September 5, 2025
Duration:

Supporting an Agile delivery model requires staffing changes

Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith

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Case study
Partner:
King County, WA – King County Elections
Published on:
August 4, 2025
Duration:

Exploring alternatives to signature verification with voter research

USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots

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Case study
Partner:
City of Pasadena, California
Published on:
July 21, 2025
Duration:

When crisis strikes: City of Pasadena transforms its emergency communications

How a rapid content strategy overhaul will help thousands of fire-affected residents find critical recovery resources

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Case study
Partner:
Colorado Digital Service
Published on:
July 16, 2025
Duration:

USDR partners with Colorado Digital Service to build analytics capacity

State agency is empowered to make data-driven decisions through accessible Google Analytics guidance

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Media coverage
Partner:
Published on:
June 16, 2025
Duration:

AI Corps leader leaves Homeland Security for US Digital Response

Michael Boyce discusses tech talent, his time at DHS and his new job in an interview with FedScoop.

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