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State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?
Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.
Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.
State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?
Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.
Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.
In this 90-minute session, participants will learn how to better define service delivery problems and translate them into a practical UX plan. The session will focus on how government teams can move beyond symptoms and identify the underlying issues affecting user experience. Participants will examine approaches for scoping a problem space, clarifying goals, and prioritizing opportunities for improvement. The session will also introduce key elements of a UX plan that can guide teams in taking structured, user-centered action.
State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.
Join U.S. Digital Response and state partners for a practical conversation on reducing SNAP Payment Error Rates ahead of the September 2026 deadline. Drawing on six months of hands-on research with Arizona, North Carolina, and Maryland, we'll share what's actually driving errors and the targeted interventions states can start testing now.
Where to find team USDR at the Code for America Summit
In this 90-minute session, participants will be introduced to the core concepts of user experience (UX) and why they matter for government service delivery.
By Leilani Martinez (USDR volunteer) and Karla Fernández Sánchez (USDR contributor)