Benefits response

What you'll achieve

Know what's actually driving the problem
Get a clear picture of where errors and processing barriers start, grounded in both program data and the frontline experience of your staff, so solutions target root causes.

Act on recommendations immediately
Walk away from each engagement with realistic, high-impact fixes designed for your current systems and staff capacity.

Keep the focus on the people you serve
Reduce burden for caseworkers and the communities depending on these programs.

What your team receives

High-impact interventions with minimal
vendor dependency
Our team delivers targeted improvements: process changes, design improvements, automation opportunities, and workflow fixes that aim to avoid major change requests from vendors.

Built for implementation
We work with your technical teams at all levels to propose solutions, establish the necessary level of effort, estimate impact, and fit these recommendations onto your existing roadmaps with prioritization that makes sense in your program’s context. States we've partnered with began putting our recommendations into practice within 90 days.

Bring leadership along
We have worked closely with government leaders at the federal, state, county, and city level and understand how much stress and how many constraints you work with every day. We will bring leadership along, answering your questions and demystifying tech jargon.

A trusted, conflict-free advisor in a noisy landscape

Your inbox is full of vendor pitches promising solutions to every problem. You need a technical partner who can help you evaluate what's real and what's not.

Vendor-neutral guidance
We don't care who you hire. Our only interest is what actually works for your program and your beneficiaries.

Domain expertise you can trust
‍Our team brings deep experience in SNAP and Medicaid program operations, policy, and technology. We understand how different systems and approaches play out in practice across states.

Connected to what's working elsewhere
‍We share insights across the states we work with, and partner with national organizations and ecosystem non-profits so you benefit from what others are learning, not just your own experience.

Fast support that fits how you work

6 - 12 week engagements
Our standard engagements run 6-12 weeks, allowing us to conduct discovery, present findings, and partner with leadership on implementation.
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We understand your time constraints
‍We coordinate across your policy, tech, operations, and data teams so your staff can stay focused on the million other things on their plate. Our team brings deep experience in SNAP and Medicaid program operations, policy, and technology. We understand how different systems and approaches play out in practice across states.
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Staff-led, volunteer-supported
‍Our core team of product, design, engineering, and procurement staff brings deep benefits expertise. We scale with experienced volunteers in UX research, engineering, and data science as your project needs it.

What you can expect

Time saved

Reduced burden hours and faster case processing for frontline staff

Benefits access preserved

More people stay enrolled in the programs they depend on

Do more with less

Make your workflows less painful for staff without compromising access to benefits

Stronger vendor accountability

Practical leverage to push legacy vendors to do better and work faster

Capacity built

Learn the basics of user research and enough technical proficiency to confidently manage your vendor teams

Expert volunteers, lasting impact

Many USDR talent engagements pair your team with experienced professionals who volunteer their time and expertise.

Our full-time staff oversee every project from scoping to delivery. You get quality expertise at no or low cost, with sustainable solutions your team can maintain long after we're gone.