Case study
Partner:
Building a human-centered digital experience
USDR partnered with Multnomah County to help build out their web and digital experience team.
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Supporting the Critical Needs of the Public
U.S. Digital Response (USDR) helps governments, nonprofits, and public entities respond quickly to critical public needs.
We’re fast, free, and nonpartisan.
How U.S. Digital Response can help
U.S. Digital Response (USDR) serves the immediate needs of the public by activating highly-skilled talent, leveraging new technology, and partnering directly with governments and nonprofits.
Tap into tech talent
We identify experts who match the skills you need, as quickly as the same day we receive your request.
Access modern tech
We help you implement lean and effective solutions that work with the systems you already have.
Learn from what's working
We share best practices and success stories from our state and local partners around the country.
Solutions in days and weeks, not years
We move at the speed of need to get you the tools you need to serve the public.
Support for state and local governments
We provide support to governments of all sizes, from small towns to large states.
Your nonpartisan, unbiased tech strategists
USDR can help you understand and vet your options before you commit to a solution.
“USDR set us on the right course during the early development phases of our transformative project for the State of Maryland. Doing something new is always hard, but the USDR team gave us the confidence that our approach was the right one and supported us in so many important ways when that support mattered most.”
Elliot Schreur
Maryland Assistant Secretary of Labor
Family and Medical Leave Insurance
Family and Medical Leave Insurance
“USDR has provided smart, informed, and fast help for a variety of issues. They are an invaluable resource to governments at a critical time.”
Robert Gordon
Director
Michigan Department of Health and Human Services
Michigan Department of Health and Human Services
“Volunteers from USDR have not only helped bring incredible expertise and extra hands to us in a great time of need, they’ve provided critical thinking skills at a time when our team is working long hours and experiencing burnout.”
Rebecca Woodbury
Director of Digital Service & Open Government
City of San Rafael
City of San Rafael
“USDR has been an invaluable source of talent, helping our office move at the ‘speed of need’... I would recommend any agency consider partnering with them to add team capacity and leverage unique skill sets in these trying times.”
Ross Dakin
New Jersey Office of Innovation
“At a time when we needed to move quickly and thoughtfully, U.S. Digital Response assisted the Kansas Department of Labor in making it possible for Kansas residents to apply for the unemployment benefits they need.”
Secretary DeAngela Burns-Wallace, Ed. D.
Executive Branch CITO
Kansas Department of Administration
Kansas Department of Administration
Featured case studies
Case study
Partner:
The Council of State Governments
Building Compact Connect: Revolutionizing interstate professional licensing
A partnership to streamline interstate licensing infrastructure cuts costs and complexity.
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Case study
Partner:
The Department of Digital Experience of Hennepin County, Minnesota
Coaching for digital excellence: USDR partners with Hennepin County
USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.
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50%
of Americans have received government services supported by USDR (estimated)
50+
States and Territories (and DC)
We've worked in
We've worked in
10,000+
Volunteers who have raised their hands to help
600+
Projects in Progress Or Completed
550+
Government and nonprofit partners
50,000
Estimated hours volunteered in 2024
What's new at USDR
Blog
Raised hands, changed lives: five years of USDR volunteer impact
As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR
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Blog
Introducing USDR's new CEO
A Letter from Raylene Yung, USDR's founding CEO and current board member
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Blog
Transforming federal grants access: USDR's tools find a new home with Nava PBC
USDR officially transfers its federal grants tools to Nava, celebrating the impact of serving 530+ government agencies while ensuring these valuable resources continue to simplify grant discovery and reporting for public servants nationwide.
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The state of language access in unemployment insurance: Through my mom’s lived experience
As U.S. Digital Response develops best practices for language access in unemployment insurance and across social benefits, we wanted to share insights from the field. We hope our experiences will aid agencies in removing language barriers for beneficiaries who speak a primary language other than English. By: Madel Leal, former language access UX researcher at U.S. Digital Response
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Why verifying software vendors’ work should be a requirement in government
The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response
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Building community, serving together: USDR at five years
As USDR has grown, so has our approach to bringing our community together. By Kristen Eberlin
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Get the help you need, now.
USDR is fast, free, and nonpartisan.
We’ll get back to you within 48 hours.
Contact usWe’ll get back to you within 48 hours.