User research is essential to delivering effective services that meet the needs of the people you serve. People come from diverse backgrounds and experiences, so it's crucial to know their stories for effective service delivery. USDR utilizes agile, data-driven user research methodologies to gather and tell these stories, helping to improve resources and services for the people who need them most, including government partners.
If you've ever built a website or stood up a service that didn't connect or work for your target audience as well as you thought it would, you might benefit from user research. By understanding the needs, experiences, and perspectives of the people you serve through user research, you can create resources that better meet their needs and improve the effectiveness of your services.