Help Desk Software for Issue Management

Efficiently Resolve Voting Location Problems and Reduce Hotline Calls with USDR's Help Desk Software

Screenshot of the USDR election administration platform dashboard. The dashboard provides an overview of election workers and their availability.
Resolve problems quickly with Help Desk Software

Resolve problems quickly with Help Desk Software

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Resolve voting location problems quickly and effectively with USDR's user-friendly help desk software

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Centralize voting center issues and streamline problem-resolution processes

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Organize and categorize issues by location, assignment, and specific problems for efficient resolution

Create, assign, notify and monitor help desk requests

Create, assign, notify and monitor help desk requests

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Create tickets directly from onsite election worker phones, or the election office

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Gain real-time visibility into the status of all locations through proactive form submissions and monitoring

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Empower election staff to provide updates and complete forms for issue tracking using just their mobile devices

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Notify assignees of new issues via automatic text messages and emails

Reduce Hotline Calls with Centralized Help Desk

Reduce Hotline Calls with Centralized Help Desk

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Enable staff to address voting location problems efficiently and reduce reliance on phone support

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Allow staff in the field to track help desk issues on a mobile device

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Improve response times and enhance overall voter experience

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Review a comprehensive log of all voting location issues to identify areas for improvement

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Use data-driven insights to enhance election processes for subsequent elections

Resolve problems quickly with Help Desk SoftwareCreate, assign, notify and monitor help desk requestsReduce Hotline Calls with Centralized Help Desk

“Wow! Flexibility at its best. That’s the advantage of working with a collaborative such as USDR, where they draw from experts from all over the country to bring each customer a personalized product and experience. I’m extremely pleased that I joined the USDR collaborative.”

Allen P. Tempert
Allen P. Tempert
Mohave County, AZ

Annual fees start at $2,500 and scale for larger jurisdictions.