Empowering election offices with real-time issue tracking and seamless poll worker communication.
The U.S. Digital Response HelpLine Election Incident Manager is an easy-to-deploy election cycle support platform that replaces scattered phone banks and manual notes with a centralized, real-time, cost-effective issue-tracking system.
Purpose‑built for the entire election cycle
Extremely low lift for election administrators - set up in days!
Cost-effective, scalable pricing
Fragmented issue tracking — Staff re-enter the same caller and precinct details repeatedly which leads to delayed triaging of critical issues.
Slow or inconsistent communication — Calls come into multiple lines and notes live everywhere resulting in long call times and repetitive data entry.
Inadequate after-action reporting — Reconstructing what happened can be challenging and takes days!
Real-time polling place visibility — poll workers send status updates that flow directly into a shared database, automatically flagging issues for the full team instantly.
Centralized issue tracking - Every call, and issue from every precinct is captured in one place.
Real-time collaboration - Instant updates across teams and locations — no more information stuck with one staffer, with the ability to assign incidents to staff members.
Actionable post‑election analytics - Comprehensive reporting that helps offices understand what happened and improve next time.
Designed around real precinct workflows — caller identity, precinct lookup, customizable issue categories, and activity feeds.
System can easily be configured to match your terminology and precinct-level workflows, including caller identity, precinct lookup, customizable issue categories, and data visualizations.
Trusted by election officials around the country, USDR is backed by a staff with 30+ years of experience in election administration and a network of over 12,200 technologists supporting public-sector needs.
Proven solution built in partnership with Davidson County, Tennessee, and other local election offices, and informed by USDR’s work with over 650+ government partners nationwide. Tools are continuously improved upon based on feedback.
Fast deployment as USDR configures the dashboard, imports data, and trains staff, typically within 1–2 weeks.
A high-impact tool without lengthy procurement hurdles that is customized for the size and complexity of your jurisdiction providing just what you need.
Schedule a demo
See our solution in action and consult with USDR election professionals with no obligation to determine if HelpLine Election Incident Manager is right for your office.
Get set up
USDR sets up your dashboard and imports your precinct and poll worker data.
Launch with confidence
Become an expert in 30 minutes! After a 30 minute training session, your team is ready for Election Day and beyond — with USDR available for support.
You can access even more tools by joining the Elections Software Collaborative.