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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Press release
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

New Jersey & USDR, with support from Google.org, release LLM training materials to build AI translation assistants for public services

Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.

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Blog
Partner:
Published on:
December 5, 2024
Duration:

Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI

New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.

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Blog
Partner:
Published on:
November 15, 2024
Duration:

Bridging the digital divide: technology's role in advancing health equity during Medicaid renewals

The end of the COVID-19 Public Health Emergency in 2023 triggered a massive undertaking: the renewal of Medicaid coverage for millions of Americans. This process has inadvertently become a case study in how technology can hinder health equity. However, it also presents a unique opportunity to leverage technology and innovation to advance health justice and equity.

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Post Image
Press release
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

New Jersey & USDR, with support from Google.org, release LLM training materials to build AI translation assistants for public services

Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
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Case study
Partner:
The New Jersey Department of Labor and Workforce Development
Published on:
December 5, 2024
Duration:

How New Jersey is using generative AI to scale their human-centered approach to language access

The New Jersey Department of Labor and Workforce Development collaborated with U.S. Digital Response to break down language barriers in unemployment insurance.

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Blog
Partner:
Published on:
December 5, 2024
Duration:

Social safety net 2.0: how New Jersey is forging a new path with language access and generative AI

New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.

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Blog
Partner:
Published on:
December 2, 2024
Duration:

Simplifying federal grant seeking: Practical ways small communities can use generative AI

Learn how small communities can leverage generative AI to simplify federal grant applications, streamline NOFO reviews, and manage reporting requirements. Practical tips for responsible AI use.

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Blog
Partner:
Published on:
November 15, 2024
Duration:

Bridging the digital divide: technology's role in advancing health equity during Medicaid renewals

The end of the COVID-19 Public Health Emergency in 2023 triggered a massive undertaking: the renewal of Medicaid coverage for millions of Americans. This process has inadvertently become a case study in how technology can hinder health equity. However, it also presents a unique opportunity to leverage technology and innovation to advance health justice and equity.

Click to Read More
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Case study
Partner:
Office of Elections, City of Alexandra, Virginia
Published on:
October 2, 2024
Duration:

Enhancing election management: Alexandria's digital transformation

The City of Alexandria streamlined election worker recruitment, improved communication with workers, and saved significant amount of time by switching to USDR's Election Administration Platform.

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Blog
Partner:
Published on:
October 1, 2024
Duration:

A new model for building user research capacity across cities

How USDR helps local governments meet the needs of their communities by learning directly from the people using their services.

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Blog
Partner:
Published on:
September 27, 2024
Duration:

Celebrating 10,000 Handraisers: USDR’s Journey from Crisis Response to Building Capacity

We’re thrilled to share that USDR has reached a remarkable milestone: 10,000 “handraisers” — individuals who have signed up to volunteer their skills and time to support government agencies across the country.

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Case study
Partner:
Wisconsin Department of Administration
Published on:
September 25, 2024
Duration:

Wisconsin simplifies federal grant reporting with USDR’s tools

Wisconsin's Department of Administration uses USDR'S grant reporting tools to streamline how it reports on billions of dollars in federal grants.

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