Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
U.S. Digital Response helped to develop the evaluation and testing methodology for AskCA so the state can confirm the chatbot is pulling from legitimate government sources and giving residents accurate answers.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Digital service teams are valuable to state and local government service delivery, but launching one is not always straightforward, one expert says. A new guide looks to assist officials in their efforts to create them.
With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.
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Small updates election offices can implement on their websites that can help boost voter confidence
Working with government legal teams is a two-way street. Here's some advice on how to get the results you're hoping for.
Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.