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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
Doña Ana County Clerk's Office – Bureau of Elections (New Mexico)
Published on:
August 5, 2026
Duration:

Building a bilingual foundation for elections: USDR helps Doña Ana County expand Spanish-language access

With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.

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Blog
Partner:
Published on:
July 31, 2026
Duration:

Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
Partner:
Published on:
July 8, 2026
Duration:

Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Webinar
Partner:
Published on:
May 14, 2026
Duration:

Defining problem spaces and developing a UX plan

In this 90-minute session, participants will learn how to better define service delivery problems and translate them into a practical UX plan. The session will focus on how government teams can move beyond symptoms and identify the underlying issues affecting user experience. Participants will examine approaches for scoping a problem space, clarifying goals, and prioritizing opportunities for improvement. The session will also introduce key elements of a UX plan that can guide teams in taking structured, user-centered action.

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Media coverage
Partner:
Published on:
May 6, 2026
Duration:

Inside North Carolina’s efforts to reduce SNAP payment error rates

State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.

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Webinar
Partner:
Published on:
May 5, 2026
Duration:

Reducing SNAP payment errors: what states can do now

Join U.S. Digital Response and state partners for a practical conversation on reducing SNAP Payment Error Rates ahead of the September 2026 deadline. Drawing on six months of hands-on research with Arizona, North Carolina, and Maryland, we'll share what's actually driving errors and the targeted interventions states can start testing now.

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Blog
Partner:
Published on:
May 1, 2026
Duration:

Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Webinar
Partner:
Published on:
April 30, 2026
Duration:

UX fundamentals and why it matters in government

In this 90-minute session, participants will be introduced to the core concepts of user experience (UX) and why they matter for government service delivery.

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Blog
Partner:
Published on:
April 17, 2026
Duration:

Starting the conversation: Humans and AI in multilingual content strategy

By Leilani Martinez (USDR volunteer) and Karla Fernández Sánchez (USDR contributor)

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Blog
Partner:
Published on:
April 17, 2026
Duration:

Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
Partner:
Published on:
April 7, 2026
Duration:

Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Media coverage
Partner:
Published on:
April 6, 2026
Duration:

Leading the Field: Marcie Chin

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