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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Webinar
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Published on:
May 14, 2026
Duration:

Defining problem spaces and developing a UX plan

In this 90-minute session, participants will learn how to better define service delivery problems and translate them into a practical UX plan. The session will focus on how government teams can move beyond symptoms and identify the underlying issues affecting user experience. Participants will examine approaches for scoping a problem space, clarifying goals, and prioritizing opportunities for improvement. The session will also introduce key elements of a UX plan that can guide teams in taking structured, user-centered action.

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Media coverage
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Published on:
May 6, 2026
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Inside North Carolina’s efforts to reduce SNAP payment error rates

State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.

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Webinar
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Published on:
May 5, 2026
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Reducing SNAP payment errors: what states can do now

Join U.S. Digital Response and state partners for a practical conversation on reducing SNAP Payment Error Rates ahead of the September 2026 deadline. Drawing on six months of hands-on research with Arizona, North Carolina, and Maryland, we'll share what's actually driving errors and the targeted interventions states can start testing now.

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Blog
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Published on:
May 1, 2026
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Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Webinar
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Published on:
April 30, 2026
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UX fundamentals and why it matters in government

In this 90-minute session, participants will be introduced to the core concepts of user experience (UX) and why they matter for government service delivery.

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Blog
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Published on:
April 17, 2026
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Starting the conversation: Humans and AI in multilingual content strategy

By Leilani Martinez (USDR volunteer) and Karla Fernández Sánchez (USDR contributor)

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Blog
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Published on:
April 17, 2026
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Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
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Published on:
April 7, 2026
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Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Media coverage
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Published on:
April 6, 2026
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Leading the Field: Marcie Chin

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