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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
September 5, 2025
Duration:

Supporting an Agile delivery model requires staffing changes

Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith

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Case study
Partner:
King County, WA – King County Elections
Published on:
August 4, 2025
Duration:

Exploring alternatives to signature verification with voter research

USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots

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Case study
Partner:
City of Pasadena, California
Published on:
July 21, 2025
Duration:

When crisis strikes: City of Pasadena transforms its emergency communications

How a rapid content strategy overhaul will help thousands of fire-affected residents find critical recovery resources

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Blog
Partner:
Published on:
March 20, 2025
Duration:

Building community, serving together: USDR at five years

As USDR has grown, so has our approach to bringing our community together. By Kristen Eberlin

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Blog
Partner:
Published on:
March 17, 2025
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Five years of impact: USDR's journey from crisis response to strategic partnership

USDR is crossing a major milestone: we've been helping governments respond at the speed of need for five years. We're taking a look back at all our partners have accomplished, celebrating our amazing volunteer community, and looking ahead as we start this next chapter.

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Blog
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Published on:
March 13, 2025
Duration:

Building stronger government tech careers: Insights from our resume workshop

State and local government agencies urgently need tech talent—but breaking into public interest technology isn’t always straightforward, especially for those used to corporate or startup hiring processes. By: Jai Rodgers

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Reports & guides
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Published on:
March 11, 2025
Duration:

Improving RFPs with user research: How Summary Sheets can improve government technology procurement

A shockingly simple solution to create better RFPs and improve the process for all

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Media coverage
Partner:
Published on:
February 28, 2025
Duration:

NASCIO, U.S. Digital Response want to help create better RFPs

A new report by the National Association of State Chief Information Officers and U.S. Digital Response outlines how public-sector agencies can improve their requests for proposals — and get more suitable responses.

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Media coverage
Partner:
Published on:
February 27, 2025
Duration:

Summary sheets on government RFPs go a long way, researchers find

New research from NASCIO and the U.S. Digital Response found that the simple step of including a summary sheet with request for proposal documents makes life much easier for technology contractors.

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Case study
Partner:
The Council of State Governments
Published on:
February 11, 2025
Duration:

Building Compact Connect: Revolutionizing interstate professional licensing

A partnership to streamline interstate licensing infrastructure cuts costs and complexity.

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Blog
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Published on:
February 7, 2025
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Supporting government partners through change: What we're hearing and how we can help

Through conversations with dozens of government partners nationwide, we explore common challenges and collaborative solutions for continuing to serve communities effectively in 2025

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Blog
Partner:
Published on:
February 6, 2025
Duration:

Looking forward: USDR's next chapter of impact

Raylene Yung, U.S. Digital Response’s founding CEO, shares why she’s excited for USDR’s future, and why the timing is right for USDR’s next leader

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