Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
In this 90-minute session, participants will be introduced to the core concepts of user experience (UX) and why they matter for government service delivery.
By Leilani Martinez (USDR volunteer) and Karla Fernández Sánchez (USDR contributor)
By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)
A practical guide for state SNAP leaders facing new error rate requirements
USDR's health check service can help election offices improve their websites, making improvements that serve voters better
A letter from Tina J. Walha, CEO of U.S. Digital Response
Tina Walha dives into creating sustainable digital services at the city level