Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Tina Walha shares her insights on cities who have established strong digital services for the long term.
As artificial intelligence continues to reshape labor markets faster than the systems meant to support workers can respond, USDR is proud to announce we're a recipient of GitLab Foundation's AI for Economic Opportunity Fund grant.
The trick is hiring people who understand how technology works.
How Arizona's Department of Economic Security (DES) partnered with USDR to develop human-led, AI-powered plain language translation tools that reduce costs, increase efficiency, and improve access to services for SNAP-eligible English and Spanish-speaking residents
USDR has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts. December 04, 2025 • News Staff
The Seed Award highlights NJDOL as a national leader for developing solutions that grew to help multiple jurisdictions and are easily replicated. NJDOL’s UI and TDI/FLI teams leveraged the NJ AI Assistant, developed by the New Jersey State Office of Innovation, to create plain language glossaries and AI prompts to better meet the needs of all New Jersey workers.
Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline
The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.
How AI-powered metadata generation will transform the City’s and public access to police oversight records.