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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
Partner:
Published on:
May 22, 2026
Duration:

What state leaders heard about reducing SNAP payment error rates

State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?

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Webinar
Partner:
Published on:
May 21, 2026
Duration:

Hiring for UX Roles and Building Agency UX Practices

Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.

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Media coverage
Partner:
Published on:
May 14, 2026
Duration:

Election experts look toward 2026 with urgency, caution and signs of progress

Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.

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Case study
Partner:
King County, WA – King County Elections
Published on:
August 4, 2025
Duration:

Exploring alternatives to signature verification with voter research

USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots

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Case study
Partner:
City of Pasadena, California
Published on:
July 21, 2025
Duration:

When crisis strikes: City of Pasadena transforms its emergency communications

How a rapid content strategy overhaul will help thousands of fire-affected residents find critical recovery resources

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Case study
Partner:
Colorado Digital Service
Published on:
July 16, 2025
Duration:

USDR partners with Colorado Digital Service to build analytics capacity

State agency is empowered to make data-driven decisions through accessible Google Analytics guidance

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Media coverage
Partner:
Published on:
June 16, 2025
Duration:

AI Corps leader leaves Homeland Security for US Digital Response

Michael Boyce discusses tech talent, his time at DHS and his new job in an interview with FedScoop.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Media coverage
Partner:
Published on:
June 5, 2025
Duration:

Governments should prioritize agility in IT projects, expert says

Monolithic IT modernizations, according to U.S. Digital Response’s Waldo Jaquith, can increase a government’s risk of an IT project failure that requires even more time and resources to amend.

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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