Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
How AI-powered metadata generation will transform the City’s and public access to police oversight records.
Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith
USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots
Through conversations with dozens of government partners nationwide, we explore common challenges and collaborative solutions for continuing to serve communities effectively in 2025
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Raylene Yung, U.S. Digital Response’s founding CEO, shares why she’s excited for USDR’s future, and why the timing is right for USDR’s next leader
Is there a gap in your city's service design, and the lived experiences of how people interact with those services? User research can help close this gap, and deliver for your communities.
A letter to our community from Hillary Hartley, CEO of USDR
Reflecting on the last year of meeting the speed of need.
Founding CEO returns to USDR as the organization approaches its fifth anniversary
The state teamed with U.S. Digital Response to roll out a multilingual open-source toolkit for other states.
USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.
New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.