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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
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How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
December 2, 2025
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New Jersey Honored by U.S. Digital Response for Leading AI Solutions to Improve Residents’ Access to Critical Benefit Programs

The Seed Award highlights NJDOL as a national leader for developing solutions that grew to help multiple jurisdictions and are easily replicated. NJDOL’s UI and TDI/FLI teams leveraged the NJ AI Assistant, developed by the New Jersey State Office of Innovation, to create plain language glossaries and AI prompts to better meet the needs of all New Jersey workers.

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Media coverage
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Published on:
November 20, 2025
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Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
Duration:

Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Media coverage
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Published on:
October 21, 2025
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Building public-sector gen AI tools? New Jersey has some tips

The author of New Jersey's generative AI guide said she hopes it will help keep others from "trudging through mud in the same ways."

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Blog
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Published on:
September 5, 2025
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Supporting an Agile delivery model requires staffing changes

Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith

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Case study
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King County, WA – King County Elections
Published on:
August 4, 2025
Duration:

Exploring alternatives to signature verification with voter research

USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots

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Case study
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City of Pasadena, California
Published on:
July 21, 2025
Duration:

When crisis strikes: City of Pasadena transforms its emergency communications

How a rapid content strategy overhaul will help thousands of fire-affected residents find critical recovery resources

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Case study
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Colorado Digital Service
Published on:
July 16, 2025
Duration:

USDR partners with Colorado Digital Service to build analytics capacity

State agency is empowered to make data-driven decisions through accessible Google Analytics guidance

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