Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
The author of New Jersey's generative AI guide said she hopes it will help keep others from "trudging through mud in the same ways."
Your agency’s existing position descriptions are not going to work for supporting an Agile vendor team. You’re going to need to promote an existing employee to the position of product owner, and hire a senior software developer to review the vendor’s work. Here’s how much work that is, and how other agencies have hired for these positions. By Waldo Jaquith
USDR partners with King County, WA, to assess and validate new approaches to verifying absentee ballots
How a rapid content strategy overhaul will help thousands of fire-affected residents find critical recovery resources
State agency is empowered to make data-driven decisions through accessible Google Analytics guidance
Michael Boyce discusses tech talent, his time at DHS and his new job in an interview with FedScoop.
USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities
Monolithic IT modernizations, according to U.S. Digital Response’s Waldo Jaquith, can increase a government’s risk of an IT project failure that requires even more time and resources to amend.
We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!