Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
USDR's health check service can help election offices improve their websites, making improvements that serve voters better
A letter from Tina J. Walha, CEO of U.S. Digital Response
As artificial intelligence continues to reshape labor markets faster than the systems meant to support workers can respond, USDR is proud to announce we're a recipient of GitLab Foundation's AI for Economic Opportunity Fund grant.
A partnership to streamline interstate licensing infrastructure cuts costs and complexity.
Through conversations with dozens of government partners nationwide, we explore common challenges and collaborative solutions for continuing to serve communities effectively in 2025
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Raylene Yung, U.S. Digital Response’s founding CEO, shares why she’s excited for USDR’s future, and why the timing is right for USDR’s next leader
Is there a gap in your city's service design, and the lived experiences of how people interact with those services? User research can help close this gap, and deliver for your communities.
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A letter to our community from Hillary Hartley, CEO of USDR
Reflecting on the last year of meeting the speed of need.
Founding CEO returns to USDR as the organization approaches its fifth anniversary
USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.
New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.