Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
Where to find team USDR at the Code for America Summit
By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)
Is there a gap in your city's service design, and the lived experiences of how people interact with those services? User research can help close this gap, and deliver for your communities.
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A letter to our community from Hillary Hartley, CEO of USDR
Reflecting on the last year of meeting the speed of need.
Founding CEO returns to USDR as the organization approaches its fifth anniversary
USDR supported Hennepin County through coaching and internal change management during their complex website transition and rebranding, showcasing how USDR's work extends beyond their typical no-code/low-code automation and user research projects.
New Jersey leveraged generative AI to create multilingual training materials that help workers more easily navigate unemployment insurance forms, developing a statewide platform that improves language access for both English and Spanish speakers. By using Large Language Models to simplify complex bureaucratic processes, the state has pioneered an innovative approach to making government services more accessible.
The New Jersey Department of Labor and Workforce Development collaborated with U.S. Digital Response to break down language barriers in unemployment insurance.
Governments nationwide can now use these AI tools to improve language accessibility and streamline benefits access.
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Learn how small communities can leverage generative AI to simplify federal grant applications, streamline NOFO reviews, and manage reporting requirements. Practical tips for responsible AI use.