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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
April 2, 2025
Duration:

Why verifying software vendors’ work should be a requirement in government

The success rate for custom software projects in government is abysmal. Knowing from the start that a vendor has the abilities you’re looking for can reverse this trend. By Waldo Jaquith, government delivery manager at U.S. Digital Response

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Reports & guides
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Published on:
March 24, 2025
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Understanding public sector job seeker's motivations & experiences

New research brings to light what's keeping talented technologists from entering government service and how we might fix it

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Media coverage
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Published on:
March 20, 2025
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Michigan House of Representatives testimonial on procurement

A presentation by U.S. Digital Response on best practices for reducing risks with information technology project management and contracting.

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Blog
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Published on:
March 20, 2025
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Building community, serving together: USDR at five years

As USDR has grown, so has our approach to bringing our community together. By Kristen Eberlin

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Blog
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Published on:
March 17, 2025
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Five years of impact: USDR's journey from crisis response to strategic partnership

USDR is crossing a major milestone: we've been helping governments respond at the speed of need for five years. We're taking a look back at all our partners have accomplished, celebrating our amazing volunteer community, and looking ahead as we start this next chapter.

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Blog
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Published on:
March 13, 2025
Duration:

Building stronger government tech careers: Insights from our resume workshop

State and local government agencies urgently need tech talent—but breaking into public interest technology isn’t always straightforward, especially for those used to corporate or startup hiring processes. By: Jai Rodgers

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Reports & guides
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Published on:
March 11, 2025
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Improving RFPs with user research: How Summary Sheets can improve government technology procurement

A shockingly simple solution to create better RFPs and improve the process for all

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Media coverage
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Published on:
February 28, 2025
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NASCIO, U.S. Digital Response want to help create better RFPs

A new report by the National Association of State Chief Information Officers and U.S. Digital Response outlines how public-sector agencies can improve their requests for proposals — and get more suitable responses.

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Media coverage
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Published on:
February 27, 2025
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Summary sheets on government RFPs go a long way, researchers find

New research from NASCIO and the U.S. Digital Response found that the simple step of including a summary sheet with request for proposal documents makes life much easier for technology contractors.

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