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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
May 1, 2026
Duration:

Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Blog
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Published on:
April 17, 2026
Duration:

Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
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Published on:
April 7, 2026
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Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Blog
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Published on:
November 15, 2024
Duration:

Bridging the digital divide: technology's role in advancing health equity during Medicaid renewals

The end of the COVID-19 Public Health Emergency in 2023 triggered a massive undertaking: the renewal of Medicaid coverage for millions of Americans. This process has inadvertently become a case study in how technology can hinder health equity. However, it also presents a unique opportunity to leverage technology and innovation to advance health justice and equity.

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Case study
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Office of Elections, City of Alexandra, Virginia
Published on:
October 2, 2024
Duration:

Enhancing election management: Alexandria's digital transformation

The City of Alexandria streamlined election worker recruitment, improved communication with workers, and saved significant amount of time by switching to USDR's Election Administration Platform.

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Blog
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Published on:
October 1, 2024
Duration:

A new model for building user research capacity across cities

How USDR helps local governments meet the needs of their communities by learning directly from the people using their services.

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Blog
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Published on:
September 27, 2024
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Celebrating 10,000 Handraisers: USDR’s Journey from Crisis Response to Building Capacity

We’re thrilled to share that USDR has reached a remarkable milestone: 10,000 “handraisers” — individuals who have signed up to volunteer their skills and time to support government agencies across the country.

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Case study
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City Clerk's Office, City of Walker, Michigan
Published on:
September 18, 2024
Duration:

Streamlining election management in Walker, Michigan, with USDR's Election Administration Platform

City of Walker Michigan streamlines scheduling and communication with election workers using USDR's system.

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Media coverage
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Published on:
September 11, 2024
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Collaboration Empowers Long Beach, Calif., IT, Digital Equity Work

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Reports & guides
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Published on:
September 10, 2024
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The stories of medicaid renewal: insights from those experiencing it

The renewal of Medicaid coverage following the end of the Public Health Emergency in 2023 has posed significant challenges for millions of Americans.

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Blog
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Published on:
August 20, 2024
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The Tech Talent Toolkit: How to attract and nurture a digital team in government

By using USDR’s Talent Toolkit, you can better hire and retain top tech talent within your government team, even when they’ve joined from outside government.

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Press release
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Published on:
August 8, 2024
Duration:

U.S. Digital Response Announces Julie Dingley as Chief Operating Officer

This strategic hire underscores the organization's commitment to operational excellence and increased ability to deliver on the urgent needs of all levels of government.

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