Many constituents now primarily engage with government services online, but few governments have the capacity to design online resources that efficiently meet their users’ needs. U.S. Digital Response (USDR) uses human-centered design practices to help your website meet your users' needs, from directing them to the latest information about an urgent situation to increasing sign-ups for critical services.
USDR volunteers can work with your team to understand the audiences you need to reach, what they need, and how to modify your site to deliver on those needs. USDR makes recommendations to that help all residents, including those difficult to reach or traditionally underserved, use your site to achieve their goals. We believe in a world where government services are straightforward to understand and access, and we believe this begins with your online presence.