News & Insights

Inside North Carolina’s efforts to reduce SNAP payment error rates

State and county leaders are working together to implement SNAP changes that comply with new federal rules and sustain long-term program improvements.

Reducing SNAP payment errors: what states can do now

Join U.S. Digital Response and state partners for a practical conversation on reducing SNAP Payment Error Rates ahead of the September 2026 deadline. Drawing on six months of hands-on research with Arizona, North Carolina, and Maryland, we'll share what's actually driving errors and the targeted interventions states can start testing now.

Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

UX fundamentals and why it matters in government

In this 90-minute session, participants will be introduced to the core concepts of user experience (UX) and why they matter for government service delivery.

Starting the conversation: Humans and AI in multilingual content strategy

By Leilani Martinez (USDR volunteer) and Karla Fernández Sánchez (USDR contributor)

Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

Nonprofit playbook looks to help SNAP leaders manage payment error rates

Leading the Field: Marcie Chin

How states can improve SNAP payment accuracy: lessons from our work with three states

A practical guide for state SNAP leaders facing new error rate requirements