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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
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Doña Ana County Clerk's Office – Bureau of Elections (New Mexico)
Published on:
August 5, 2026
Duration:

Building a bilingual foundation for elections: USDR helps Doña Ana County expand Spanish-language access

With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.

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Blog
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Published on:
July 31, 2026
Duration:

Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
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Published on:
July 8, 2026
Duration:

Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Case study
Partner:
Doña Ana County Clerk's Office – Bureau of Elections (New Mexico)
Published on:
August 5, 2026
Duration:

Building a bilingual foundation for elections: USDR helps Doña Ana County expand Spanish-language access

With its first Spanish–English elections glossary and a custom AI translation assistant, the Doña Ana County Bureau of Elections grew its Spanish-language materials from about half to roughly 90 percent.

Click to Read More
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Blog
Partner:
Published on:
July 31, 2026
Duration:

Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Blog
Partner:
Published on:
July 21, 2026
Duration:

What government attorneys actually want you to know

Working with government legal teams is a two-way street. Here's some advice on how to get the results you're hoping for.

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Media coverage
Partner:
Published on:
July 8, 2026
Duration:

Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Press release
Partner:
Published on:
July 8, 2026
Duration:

Cutting red tape: Governor Hochul issues executive order kicking off “Regulatory Reset” to save New Yorkers time and money

New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards

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Blog
Partner:
Published on:
June 24, 2026
Duration:

Notes from the field: Building UX capacity in City government

Four takeaways from USDR's three-part workshop series: Building Better Services: UX Strategy, Practice, and Talent

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Blog
Partner:
Published on:
May 22, 2026
Duration:

What state leaders heard about reducing SNAP payment error rates

State program leaders, county administrators, and civic tech partners joined U.S. Digital Response for a webinar on an urgent challenge: how do states actually reduce SNAP payment error rates before the clock runs out?

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Webinar
Partner:
Published on:
May 21, 2026
Duration:

Hiring for UX Roles and Building Agency UX Practices

Learn how government agencies can hire UX talent and build strong user-centered design practices. Explore practical strategies for growing UX capacity, improving workflows, and delivering better public services.

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Media coverage
Partner:
Published on:
May 14, 2026
Duration:

Election experts look toward 2026 with urgency, caution and signs of progress

Election officials are heading into the 2026 cycle facing familiar pressures in new combinations: rapid legal and technological change, persistent distrust, workforce turnover, evolving security threats and a communications environment in which false claims and public confusion can spread faster than offices can respond.

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