USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.
How one community organization leveraged automated systems and human centered design to get accurate and timely information to tenants facing eviction.
A state workforce partner needed to reopen applications for multilingual claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments.
When one county worked to move required paperwork to a digital format, they relieved residents' frustrations as well as reduced administrative burden on their staff.
Within months, the Homeless Services Division, City of St. Louis was able to increase the number of households served and reduce administrative burden through the use of low-code/no-code tools.
Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.
A USDR team worked with Memphis Shelby County Emergency Rental Assistance to automate painful, manual workflows, enabling them to disburse funds and help residents immediately.
Working with USDR, Pueblo County released a new mobile-friendly website with improved navigation, content organization, plain language, and visual design.
U.S. Digital Response partnered with the State of New Jersey to create a custom benefits screener tool that suggests which benefits programs a New Jersey worker are eligible for.
Harris County's Elections team processed more than 7,000 applications and staffed more than 700 student election clerks using an automated management system built by USDR volunteers.
The State of California needed to establish a more resilient infrastructure to mobilize volunteers, project future capacity needs, and demonstrate impact.
Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.
The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.
Louisiana Department of Health (LDH) and USDR launched a program which helps facilities with acute healthcare staffing shortages fill vacancies with qualified, out-of-work candidates.
