The Support You Need, Now

Our volunteers work with your team to understand your challenges, and get you the right tools to deliver critical services to the people who need them — all within a few days to weeks.

Tell us the challenges you’re facing. We’ll get back to you within hours.

Projects

Supporting Unemployment Insurance (UI) Systems

State of Kansas

When the state of Kansas requested support for their UI system, four volunteers worked with the Department of Labor and the Office of Information Technology Services to get the benefits application site up and running again.

Matching Hospital Staffing Shortages with Qualified Workers

State of Louisiana

The Louisiana Department of Health launched Louisiana Health Work Connect, with start-to-finish support from volunteers with technical expertise. This pilot program connects facilities with acute healthcare staffing shortages to qualified candidates who are otherwise out of work.

Helping the Homebound Get Meals

Concord, CA | Paterson, NJ | Walnut Creek, CA

The City of Concord, CA worked with USDR to create a volunteer-matching system that connects community volunteers to vulnerable populations for groceries, deliveries, and check-ins. It has already been rapidly adapted for two other cities.

How We Help

Get Tech Help

We identify experts who match the skills you need, as quickly as the same day we receive your request.

Skills include: engineering, design, operations, data science, supply chain management, policy, content strategy, marketing and more.

Access Today’s Tech Tools

We help you implement lean and effective solutions that work with your systems, like improved database management, user experience design, content strategy, and tracking dashboards.

We build alongside your teams, so everyone is trained and prepared for handoff.

Learn From What’s Working

We’re working with hundreds of cities, counties, states, and federal agencies around the country, and can appropriately share best practices across our network.

Governments We Work With

We’re a nonpartisan group here to support all levels of government across the country: federal, state, local, tribal and territorial.

City

  • Connecting the home-bound with food assistance
  • Supporting vulnerable unhoused populations
  • Building local COVID-19 websites
  • Directing PPE where it’s needed most with dashboards and tracking
  • Moving government services online

County

  • Building local COVID-19 websites
  • Adding self-assessment for county websites
  • Creating Infrastructure to match volunteers and organizations
  • Understanding responsible contact tracing

State

  • Understanding responsible contact tracing
  • Building dashboards to aid reopening decisions
  • Facilitating small business loan applications
  • Supporting Unemployment Insurance (UI) systems
  • Modeling and mapping COVID-19 cases
  • Making P-EBT registration easier

Timelines

We typically respond to requests within 24 hours, then match you with team members and get to work within days.

Our projects move fast and are often completed within a few weeks, but we'll also continue to work with you and be a resource if more needs come up.

How Does it Work?

Day 1-3

1. Contact us

2. Team conversation

We’ll schedule a call to understand your needs and see where we can help.

3. Match with volunteers

We pair you with skilled volunteers, matched to solve your specific need.

4. Group problem solve

Your USDR project team will problem-solve with you, in ways that work for you. That could look like connecting you to expert help, reviewing vendors and procurement guidelines, and helping you implement the right solution for the job.

Days - A few weeks

5. Ship solution

We prioritize open source tools so government partners retain access to the solution and any underlying data throughout.

6. Training & handoff

We’ll train your team on how to use the solutions in the project handoff, and stay in touch for future needs.

If new needs appear at any time, we can expand our volunteer team to provide more help or take on multiple projects at once.

Do Governments Have to Know What to Ask For?

Absolutely not. We understand that COVID-19 is impacting government in complex ways, and everything may not be clearly defined. We can work within defined or ambiguous scopes — we’re here to help problem-solve together.

More questions? See our FAQ page.

Tell us the challenges you’re facing. We’ll get back to you within hours.

By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.