The Support You Need, Now

Our pro bono experts, including a mix of staff members and skilled volunteers, work with your team to understand your challenges, and get you the right tools to deliver critical services to the people who need them — all within a few days to weeks.

Tell us the challenges you’re facing. We’ll get back to you within hours.

Projects

Projects are flexible, customizable, pre-built offerings that are rapidly replicable across needs and jurisdictions.
Project

Grant Identification Tool

U.S. Digital Response has developed a tool to help states more easily identify federal grant opportunities, coordinate application processes internally, and efficiently access funds for their communities.
Project

ProtectNursingHomes.org

U.S. Digital Response partnered with the Tobin Center at Yale University to create a user-friendly, interactive tool to help uncover previously unmeasured staff connections between nursing homes that may have contributed to the spread of COVID-19. The tool allows public health officials and nursing home decision-makers to rapidly access the research from Yale and UCLA to help reduce the spread of infectious diseases like COVID-19 and better protect these vulnerable facilities.
Project

COVID-19 Communication Toolkit: A Health Equity Lens

This toolkit offers detailed, step-by-step guidance to help health communicators, content developers, educators, and health promotion leaders put health equity recommendations into COVID-19 communication action. The tools and information shared here are based on evidence-based research with the goal of helping communities access COVID-19 vaccination and testing information easily and seamlessly.
Project

COVID-19 Vaccine Appointment Finders

U.S. Digital Response is working with states to build vaccine appointment finder tools to help fill the information gap and to help people access vaccines. USDR’s technology experts are developing various solutions to meet the unique needs of states and communities.
Project

Navigating Vaccine Information

U.S. Digital Response investigated how people across the country are considering, collecting and reacting to vaccine-related information. The outcomes of the research and interviews we’ve conducted highlight how governments can minimize confusion through communications and better help people take action to get vaccinated.
Project

Strategies to Build Trust in COVID Communications

Access recent, nationwide, primary, qualitative research to explore how at-risk and vulnerable communities receive critical COVID information. USDR’s research, findings and recommendations are publicly available to help build trust in government COVID communications and to make COVID information accessible to all.
Project

Federal Stimulus Tracking

USDR’s stimulus tracking tool uses automatic scripts to identify new grants available from the federal government and share the information with relevant agencies. It also enables agencies to express interest in available grants and share reasons if not interested, and encourages coordination and collaboration across various agencies to maximize the probability of receiving grants.
Project

Project Storefront

Connect your community members with the food and resources they need using this smart platform created by U.S. Digital Response. This solution offers a free and customizable virtual store for organizations to sell or donate goods to their communities.
Project

CARES Act Funds Reporting

U.S. Digital Response helps states quickly and efficiently report on the funds they directly received under the CARES Act with a free tool that adheres to federal requirements and simplifies the reporting process. The tool has been implemented in two states and can be customized to meet other states’ needs within days
Project

Social Media Playbook

Deploy trusted information to your community across social media with this guided exercise in social media management. USDR's Social Media Playbook will help you audit, strategize, and distribute trusted COVID-19 content across social media channels.  
Project

Website Health Check

USDR's team of experts can help you learn if your website is prepared for increased web traffic by running health and stress tests – then addressing the biggest needs.
Project

Digital Tools for Curing Ballots

USDR's elections team can help you set up tools to quickly notify voters with rejected ballots – and then guide them through the ballot cure process.
Project

Vote-By-Mail Online Applications

If your state does not provide online vote-by-mail applications, we can help you set one up – improving the application process for both you and your voters.
Project

Elections Support Queue Management

USDR helps state and local elections offices put solutions in place to minimize support burdens, and accelerate the resolution of issues that come in via phone, email, social media, or chat.
Project

Poll Worker Management

USDR will help you set up online tools that make it easy for voters to apply to be a poll worker and for your election officials to manage poll workers leading up to the election.
Project

Automating Vote-By-Mail Application Processes

USDR will help save time at your office by setting up improved systems to process incoming vote-by-mail applications – both email and print.
Project

Local Elections and Voting Info Website Template

USDR's elections website template has been built in partnership with the Center for Tech and Civic Life, based on research from the Center for Civic Design. In just a few hours, you’ll set up a modern, user-friendly site that works on desktops and mobile phones, complete with a navigational home-page and 20+ pages of relevant content.
Project

Elections and Voting

USDR is partnering with elections offices and NGOs to provide new tools and adapt existing ones, streamline operations, and navigate these changes. Knowing that time is of the essence, we can work with you to setup simple tools in a matter of days, using familiar, off-the-shelf software whenever we can, with whatever training or support you need.
Project

Small Business Loan Eligibility

Small businesses across the U.S. are searching and applying for financial assistance in response to the COVID-19 crisis. USDR created a 3-10 minute questionnaire to help small business owners understand which programs they qualify for and how to apply.

Success Stories

Recaps of how we’ve helped people in specific instances.
Success Story

Emergency Rental Assistance Program ​

To keep thousands of people in their homes during a time of crisis, the Memphis Shelby County Emergency Rental Assistance (MSCERA) coalition needed to quickly scale their Emergency Rent and Utility Assistance Program. USDR volunteers built a a single “front door” for all applications to help streamline the process and support the applicants needed help the most.
Success Story

Using Data to Reduce Incarceration During COVID-19

A team of pro bono technologists from U.S. Digital Response partnered with nonprofit technology company Recidiviz to help turn raw data into a model and web app that helps state and local decision-makers predict and limit the effects of COVID-19 on incarcerated populations, prison staff, and surrounding communities.
Success Story

Helping Claimants Understand What Happens at “Benefit Year End”

USDR partnered with the Pennsylvania Department of Labor to create a simple tool - within one week - that made it easy for people to continue receiving unemployment benefits.
Success Story

Automating Harris County’s Student Election Clerk Program

USDR partnered with Harris County to develop an automated application system for the Harris County Student Election Clerk Program ahead of the 2020 elections.
Success Story

Streamlining Data to Enable Volunteer Services

U.S. Digital Response partnered with California for All to help streamline its data collection processes, more easily scale its services, and identify volunteers’ impact across the state.
Success Story

Incorporating human-centered design to improve online financial services

USDR and the Empire Justice Center applied user-centered design practices to update the program's website and better enable the delivery of financial services to low-income families throughout the pandemic.
Success Story

Expanding COVID-19 Testing Capacity

USDR partnered with the City of Seattle to stand up two free COVID-19 testing sites within three weeks. Within six months, nearly 500,000 people were tested at the sites.
Success Story

Supporting Unemployment Insurance Systems

When the state of Kansas requested support for their UI system, four volunteers worked with the Department of Labor and the Office of Information Technology Services to get the benefits application site up and running again.
Success Story

Helping the Homebound Get Meals

The City of Concord, Calif., requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.
Success Story

Going Virtual Celebrating the Arts

To continue the tradition of its 34-year-old annual arts festival, the City of Emeryville, Calif., partnered with U.S. Digital Response to co-create an omnichannel strategy to run a virtual EmeryArts2020
Success Story

Modernizing the Neighborhood Court

A restorative justice program in Yolo County, Calif., partnered with USDR to streamline processes for resolving offenses outside of the courtroom.
Success Story

Automations help Memphis nonprofit mitigate hundreds of evictions

To streamline the hundreds of applications for legal aid that were overwhelming NPI Memphis legal clerks, USDR volunteers built an automated intake process that could screen applicants, collect required files and signatures, and generate case files.
Success Story

Matching Hospital Staffing Shortages with Qualified Workers

Within two weeks, over 120 nursing homes and hospitals signed up for Louisiana Health Work Connect to post hundreds of openings for jobs critical to the COVID-19 fight. In that same time, over 250 candidates signed up looking for work, many of whom are ICU RNs, LPNs, and CNAs.

How We Help

Get Tech Help

We identify experts who match the skills you need, as quickly as the same day we receive your request.

Skills include: engineering, design, operations, data science, supply chain management, policy, content strategy, marketing, user experience research and more.

Access Today’s Tech Tools

We help you implement lean and effective solutions that work with your systems, like improved database management, user experience design, content strategy, and tracking dashboards.

We build alongside your teams, so everyone is trained and prepared for handoff.

Learn From What’s Working

We’re working with hundreds of cities, counties, states, and federal agencies around the country, and can appropriately share best practices across our network.

Governments We Work With

We’re a nonprofit, nonpartisan organization here to support all levels of government across the country: federal, state, local, tribal and territorial.

City

  • Connecting the home-bound with food assistance
  • Supporting vulnerable unhoused populations
  • Building and improving websites
  • Supporting decision makers with dashboards and data visualizations
  • Moving government services online

County

  • Building and improving websites
  • Adding self-assessment for county websites
  • Creating infrastructure to match volunteers and organizations

State

  • Supporting decision makers with dashboards and data visualizations
  • Facilitating small business loan applications
  • Supporting Unemployment Insurance (UI) systems
  • Making P-EBT registration easier

Timelines

We typically respond to requests rapidly, then match you with team members and get to work within days.

Our projects move fast and are often completed within a few weeks, but we'll also continue to work with you and be a resource if more needs come up.

How Does it Work?

Day 1-3

1. Contact us

2. Team conversation

We’ll schedule a call to understand your needs and see where we can help.

3. Match with pro bono experts

We pair you with skilled technologists and professionals, matched to solve your specific need.

4. Group problem solve

Your USDR project team will problem-solve with you, in ways that work for you. That could look like connecting you to expert help, reviewing vendors and procurement guidelines, and helping you implement the right solution for the job.

Days - A few weeks

5. Ship solution

We prioritize open source tools so government partners retain access to the solution and any underlying data throughout.

6. Training & handoff

We’ll train your team on how to use the solutions in the project handoff, and stay in touch for future needs.

If new needs appear at any time, we can expand our support team to provide more help or take on multiple projects at once.

Does USDR Say Yes to Every Request for Assistance?

No. We prioritize requests that are time-sensitive, filling critical community-facing needs, in need of the digital skill sets of our organization, and connected directly to the people who will be sustaining the service delivery for the long term. Where we cannot offer support, we will do our best to suggest other resources to help.

Do Governments Have to Know What to Ask For?

Absolutely not. We can work within defined or ambiguous scopes — we’re here to help problem-solve together.

More questions? See our FAQ page.

Tell us the challenges you’re facing. We’ll get back to you within hours.

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