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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Case study
Partner:
City of Baltimore, MD Mayor’s Office
Published on:
May 26, 2023
Duration:

Building a Digital Service Team with Intentional Hiring Practices

The City of Baltimore was building a new digital services team. With USDR's help, they recruited and hired a technical team and are ready to scale the team when the time is right.

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Blog
Partner:
Published on:
May 24, 2023
Duration:

Transitioning into government as a technologist: what you need to know about government hiring processes

USDR’s Governments Team Lead gives advice on how to transition your career from the private tech sector to government.

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Blog
Partner:
Published on:
May 23, 2023
Duration:

People powered: How 1,000 volunteers showed up to help governments at all levels

Three years and 1,000 volunteers deployed, Kristen Eberlin, U.S. Digital Response’s Volunteers Team Lead, reflects on what it means to harness the power of people wanting to help.

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Blog
Partner:
Published on:
May 16, 2023
Duration:

Say Hi! USDR at the Code for America Summit

USDR will be presenting and socializing at the 2023 Code for America Summit — be sure to stop by and say hi!

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Blog
Partner:
Published on:
May 15, 2023
Duration:

Making government services inclusive for LGBTQ+ people

LGBTQ+ people often experience discrimination and exclusion while using public services. The Boston City Council set out to change this by passing an ordinance in 2020 to ensure gender inclusivity in all City-issued forms, documents, and certificates.

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Media coverage
Partner:
Published on:
April 26, 2023
Duration:

Pennsylvania governor unveils CODE PA, a digital services transformation effort

Read the article on StateScoop

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Blog
Partner:
Published on:
April 18, 2023
Duration:

Transitioning into government as a technologist: what to know when you’re considering making the move

Advice on how to transition your career from the private tech sector to government

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Blog
Partner:
Published on:
April 7, 2023
Duration:

Lessons from the journey of the San Francisco Digital Services Team U.S. Digital Response U.S. Digital Response

Most good things in government start with a small group of individuals committed to a kernel of an idea. The evolution of the San Francisco Digital Services (SFDS) team is no different.

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Blog
Partner:
Published on:
March 31, 2023
Duration:

Calling all researchers and product folks in Seattle looking to make an impact!

In partnership with the City of Seattle Innovation and Performance team, U.S Digital Response (USDR) is launching the Seattle by Design user research cohort.

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