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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
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Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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November 10, 2025
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Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
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City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Blog
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Published on:
March 28, 2023
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Calling all researchers and product folks in Long Beach looking to make an impact

In an exciting collaboration with the City of Long Beach Technology and Innovation team, U.S Digital Response (USDR) is launching the Long Beach Civic User Research Cohort.

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Blog
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Published on:
March 25, 2023
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Designing Workflows that Serve Everyone with Andrew ‬Hsieh

There is a general idea that the private and the public sectors are two different words. They might have a lot of differences, but they also have a lot in common.

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Media coverage
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Published on:
March 23, 2023
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US Digital Response CEO: Nonprofit can act as a bridge between the White House and State gov

Read the article on FedScoop

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Blog
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March 21, 2023
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U.S. Digital Response Welcomes Hillary Hartley as the new CEO

This month, U.S. Digital Response turns three. As it happens, this birthday aligns with a time to reflect on the organization’s journey and make two exciting announcements

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Press release
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Published on:
March 21, 2023
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U.S. Digital Response Names Hillary Hartley as Chief Executive Officer

As it honors its third anniversary, U.S. Digital Response today announced Hillary Hartley’s appointment as Chief Executive Officer and Avni Shah’s addition to the board of directors

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Blog
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Published on:
March 16, 2023
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Responding at the speed of need: Three years of U.S. Digital Response

A community letter from interim CEO Tina Walha

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Blog
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Published on:
February 25, 2023
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Call for Government Partners: Understanding the Barriers Small Communities Face in Accessing Federal Grants

U.S. Digital Response (USDR) is launching a call for government partners to participate in a research project about discovering, applying for, and reporting on federal grants.

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Blog
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Published on:
February 6, 2023
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Navigating the sticky web of research compensation

This week marks Sunita’s last week of residency at U.S. Digital Response (USDR), where she has made a significant mark as a champion for user research. Embedded in our Digital Delivery team, Sunita’s empathy and passion for ensuring user’s voices are heard has helped inform a significant portion of USDR’s work. Below, Sunita has offered some words of wisdom for those in the public sector looking to compensate research participants.

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Blog
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Published on:
February 1, 2023
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Coding and Volunteering as a Love Language

Aditya shared his thoughts about open-source, language access, the importance of making grants accessible for small and medium jurisdictions, and how volunteering helped him find love in what he does.

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