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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
May 12, 2025
Duration:

Raised hands, changed lives: five years of USDR volunteer impact

As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR

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Blog
Partner:
Published on:
May 8, 2025
Duration:

Introducing USDR's new CEO

A Letter from Raylene Yung, USDR's founding CEO and current board member

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Blog
Partner:
Published on:
December 22, 2022
Duration:

Demos not memos: A look back at 2022

In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!

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Blog
Partner:
Published on:
December 16, 2022
Duration:

Making a Better and More Equitable Digital Technology by Volunteering

In conversation with Grace Zec

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Media coverage
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Published on:
October 31, 2022
Duration:

Civic tech grant looks to correct language barriers in UI claims

Read the article on FCW

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Blog
Partner:
Published on:
October 29, 2022
Duration:

How User Research Can Help Improve Your Agency’s Benefits Implementation, Service Delivery Workflows, and Procurement

U.S. Digital Response (USDR) is launching a call for partners for our user research focus area. Check out our lessons learned from working with governments across the country and find out what user research, and USDR, can do for your agency.

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Press release
Partner:
Published on:
October 27, 2022
Duration:

Schmidt Futures Announces U.S. Digital Response as Grantee of Expanded Benefits Access Initiative to Modernize the Social Safety Net

U.S. Digital Response joins twelve innovative teams to the Social Safety Net Product Studio grant to accelerate innovation and open access to over $100 million in safety net benefits for low-income families across the country

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Blog
Partner:
Published on:
October 17, 2022
Duration:

“It Really Is All About People”

On UX Research and Volunteering with Anna Hoffman

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Blog
Partner:
Published on:
August 30, 2022
Duration:

A New Chapter in Responding to the Critical Needs of the Public: Announcing USDR’s CEO Search

By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response

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Press release
Partner:
Published on:
August 30, 2022
Duration:

U.S. Digital Response Announces Search for Next CEO, New Board Appointment

USDR interim CEO, Jessica Cole, prepares to step down in December as part of planned transition; Jennifer Pahlka will join its board of directors

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Case study
Partner:
Neighborhood Preservation, Inc.
Published on:
August 30, 2022
Duration:

Helping Tenants Avoid Evictions Through Improved Communications

How one community organization leveraged automated systems and human centered design to get accurate and timely information to tenants facing eviction.

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