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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Media coverage
Partner:
Published on:
December 30, 2021
Duration:

The 2020 Good Tech Awards

Read the article at The New York Times »

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Blog
Partner:
Published on:
December 22, 2021
Duration:

Demos not Memos in 2021: A Look Back

In an unprecedented year we saw a renewed dedication to supporting the critical needs of the public.

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Blog
Partner:
Published on:
December 1, 2021
Duration:

5 Questions to Ask When Choosing an ERA Vendor Solution

U.S. Digital Response (USDR) has been keeping a close eye on the Emergency Rental Assistance (ERA) implementations, working with counties and cities who need technical support to ensure their program works.

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Blog
Partner:
Published on:
November 30, 2021
Duration:

‘We’re thinking bigger than I even thought was possible’: Behind the Scenes with USDR’s Response to the American Rescue Plan

Americans were a year into the COVID-19 pandemic when welcome relief came with the passing of the American Rescue Plan Act (ARPA) in March 2021.

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Blog
Partner:
Published on:
November 18, 2021
Duration:

Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
Partner:
Published on:
November 18, 2021
Duration:

Volunteer Spotlight: Lauren Long

During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.

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Blog
Partner:
Published on:
October 12, 2021
Duration:

A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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Blog
Partner:
Published on:
October 12, 2021
Duration:

User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
Partner:
Published on:
October 4, 2021
Duration:

Building Resilience in Times of Crisis: Highlights from One Year of USDR’s Health Program

USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.

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