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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
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Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Press release
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Published on:
February 3, 2022
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U.S. Digital Response Awarded $6 Million to Develop A More Effective and Equitable System for the Delivery of Public Economic Stability Benefits

Ballmer Group helps establish USDR’s Economic Stability Program to ensure more people get the support they need

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Media coverage
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Published on:
December 30, 2021
Duration:

The 2020 Good Tech Awards

Read the article at The New York Times »

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Blog
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Published on:
December 22, 2021
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Demos not Memos in 2021: A Look Back

In an unprecedented year we saw a renewed dedication to supporting the critical needs of the public.

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Blog
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Published on:
December 1, 2021
Duration:

5 Questions to Ask When Choosing an ERA Vendor Solution

U.S. Digital Response (USDR) has been keeping a close eye on the Emergency Rental Assistance (ERA) implementations, working with counties and cities who need technical support to ensure their program works.

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Blog
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Published on:
November 30, 2021
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‘We’re thinking bigger than I even thought was possible’: Behind the Scenes with USDR’s Response to the American Rescue Plan

Americans were a year into the COVID-19 pandemic when welcome relief came with the passing of the American Rescue Plan Act (ARPA) in March 2021.

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Blog
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Published on:
November 18, 2021
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Seeing the Beauty in “Dark Times”: How Being a Community Manager with USDR Helped One Volunteer Through the Last Year

Leonardo Rocchiccioli has offered his community management skills as a volunteer at USDR since August 2020. Here’s what he has to say about seeing beauty in “dark times.”

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Blog
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Published on:
November 18, 2021
Duration:

Volunteer Spotlight: Lauren Long

During a much-needed break from working with big consumer brands like Tide and Skittles, Lauren answered a call to use her marketing skills with U.S. Digital Response and help spotlight stories on the Economic Stability Team.

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Blog
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Published on:
October 12, 2021
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User-Centered Design Meets the Request for Proposal: Community Alliance with Family Farmers U.S. Digital Response U.S. Digital Response

Flipping the usually burdensome RFP process on its head helped CAFF build a process for the long-haul.

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Blog
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Published on:
October 12, 2021
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A Case Study on How to Improve Communications with Unemployment Insurance Claimants

Adopting a simple case management system helped one state labor department decrease workloads for case workers and accelerate processing for claimants

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