Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
USDR partnered with Multnomah County to help build out their web and digital experience team.
As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR
A Letter from Raylene Yung, USDR's founding CEO and current board member
At U.S. Digital Response, we have partnered with workforce development agencies in nine states — and counting — to help them improve their Unemployment Insurance (“UI”) websites, benefits portals, and processes to better serve their constituents.
USDR’s partners share a goal of establishing COVID-19 vaccinations as a social norm that is both acceptable and regarded as collectively beneficial. Examining their communications through an equity lens is essential to meeting this goal.
I have been volunteering with U.S. Digital Response because I am passionate about helping make government services as accessible, human, and efficient as possible — both for those seeking help as well as for the public servants and partners who deliver these services.
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After the year we’ve all had, we think it’s important to acknowledge the pain, pressure and loss felt by our communities — and to also make time for a brief pause to celebrate all those who spent this year in service of their communities, doing hard and intensely important work to meet those critical needs.
On May 5, U.S. Digital Response brought together a virtual panel of some of the best in government and technology to reflect on what’s happened over the last year, how we’ve supported communities in need, what we’ve learned, and what digital response efforts will look like in future crises.
Over the past year, U.S. Digital Response (USDR) and Colorado Digital Service (CDS) tried something new. Less than a year into both forming, we decided to experiment with ways that a government digital services team and an organization offering pro bono technical expertise could partner to get things done in a moment of global crisis.
Kammi Foote administered elections for 14 years and served as the Clerk Recorder & Registrar of Voters for Inyo County, Calif., for 10 years.
“Does anyone know of any opportunities to contribute UX research skills to good causes?” read an email from a fellow user experience (UX) researcher. I was curious about what responses he’d get because I was also interested in volunteering.
Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.