Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline
The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.
How AI-powered metadata generation will transform the City’s and public access to police oversight records.
USDR emerged from a surge of our partners’ health-related needs in March 2020. In September 2020, USDR recognized that we had an opportunity to make our individual engagements reusable in order to help communities with their COVID-19 response at scale.
Read the article on StateScoop »
After a year of anticipation, we were witness to a highly complex and decentralized COVID-19 vaccination launch that left many frustrated but, eventually, vaccinated.
As Alyssa Levitz leaves her Technologist in Residence position at U.S. Digital Response, she reflects upon what drove her to volunteer in the first place — and where the journey took her.
USDR’s unemployment insurance team has been hard at work over the past year supporting 10 states with their benefits systems, using design, plain language, communications strategy, software development, and more to get benefits to eligible claimants faster, and make agency employees’ jobs easier.
At U.S. Digital Response, we have partnered with workforce development agencies in nine states — and counting — to help them improve their Unemployment Insurance (“UI”) websites, benefits portals, and processes to better serve their constituents.
USDR’s partners share a goal of establishing COVID-19 vaccinations as a social norm that is both acceptable and regarded as collectively beneficial. Examining their communications through an equity lens is essential to meeting this goal.
I have been volunteering with U.S. Digital Response because I am passionate about helping make government services as accessible, human, and efficient as possible — both for those seeking help as well as for the public servants and partners who deliver these services.
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After the year we’ve all had, we think it’s important to acknowledge the pain, pressure and loss felt by our communities — and to also make time for a brief pause to celebrate all those who spent this year in service of their communities, doing hard and intensely important work to meet those critical needs.