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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
March 17, 2021
Duration:

Marking one year of U.S. Digital Response

On March 16, 2020, exactly one year ago, U.S. Digital Response (USDR) began with a simple Slack conversation, a handful of government contacts, and a few people offering help to frontline teams responding to the COVID-19 pandemic.

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Media coverage
Partner:
Published on:
March 11, 2021
Duration:

U.S. unemployment system fell short in early days of the pandemic. It could buckle again

Read the article on CNBC »

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Media coverage
Partner:
Published on:
March 9, 2021
Duration:

Vaccine-Appointment Sites Rush to Fix Glitches, Expand Capacity as Rollout Gathers Steam

Read the article in The Wall Street Journal »

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Blog
Partner:
Published on:
March 2, 2021
Duration:

Understanding How Essential Workers Navigate Vaccine Information Online

In nearly three months, as of March 1, nearly 77 million people have received at least one dose of a COVID-19 vaccine, according to the Center for Disease Control and Prevention.

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Media coverage
Partner:
Published on:
February 12, 2021
Duration:

How public-interest technologists can build government that works for everyone

Read the article at Fast Company »

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Media coverage
Partner:
Published on:
February 9, 2021
Duration:

The rise of the activist developer

Read the article on TechCrunch »

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Blog
Partner:
Published on:
February 5, 2021
Duration:

Four Recommendations to Address Race and Inequity in Identity Fraud Detection

States across the country have seen dramatic increases in fraudulent unemployment insurance claims being filed using stolen identities.

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Case study
Partner:
Memphis Shelby County Emergency Rental Assistance
Published on:
February 4, 2021
Duration:

Keeping Families in Their Homes by Scaling Workflows: Emergency Rental Assistance Program

A USDR team worked with Memphis Shelby County Emergency Rental Assistance to automate painful, manual workflows, enabling them to disburse funds and help residents immediately.

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Blog
Partner:
Published on:
January 22, 2021
Duration:

Introducing USDR’s New Executive Team

Today, we’re excited to announce U.S. Digital Response’s new executive team, established to support the growing number of volunteers, Technologists-in-Residence, and staff who provide critical, nonpartisan, pro bono technical support at the speed of need.

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