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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
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Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Media coverage
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Published on:
March 18, 2021
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Top 25 Doers, Dreamers & Drivers

Read the article on Government Technology »

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Blog
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Published on:
March 17, 2021
Duration:

Marking one year of U.S. Digital Response

On March 16, 2020, exactly one year ago, U.S. Digital Response (USDR) began with a simple Slack conversation, a handful of government contacts, and a few people offering help to frontline teams responding to the COVID-19 pandemic.

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Media coverage
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Published on:
March 11, 2021
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U.S. unemployment system fell short in early days of the pandemic. It could buckle again

Read the article on CNBC »

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Media coverage
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Published on:
March 9, 2021
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Vaccine-Appointment Sites Rush to Fix Glitches, Expand Capacity as Rollout Gathers Steam

Read the article in The Wall Street Journal »

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Blog
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Published on:
March 2, 2021
Duration:

Understanding How Essential Workers Navigate Vaccine Information Online

In nearly three months, as of March 1, nearly 77 million people have received at least one dose of a COVID-19 vaccine, according to the Center for Disease Control and Prevention.

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Media coverage
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February 12, 2021
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How public-interest technologists can build government that works for everyone

Read the article at Fast Company »

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Media coverage
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Published on:
February 9, 2021
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The rise of the activist developer

Read the article on TechCrunch »

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Blog
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Published on:
February 5, 2021
Duration:

Four Recommendations to Address Race and Inequity in Identity Fraud Detection

States across the country have seen dramatic increases in fraudulent unemployment insurance claims being filed using stolen identities.

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Case study
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Memphis Shelby County Emergency Rental Assistance
Published on:
February 4, 2021
Duration:

Keeping Families in Their Homes by Scaling Workflows: Emergency Rental Assistance Program

A USDR team worked with Memphis Shelby County Emergency Rental Assistance to automate painful, manual workflows, enabling them to disburse funds and help residents immediately.

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