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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
Duration:

Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
Partner:
City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Blog
Partner:
Published on:
August 6, 2020
Duration:

8 Tips for Governments to Mitigate Call Center Volume

During this pandemic, the overwhelming unemployment rates have inevitably created significant demand for state-based unemployment benefits.

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Case study
Partner:
Empire Justice Center
Published on:
August 4, 2020
Duration:

Incorporating human-centered design to improve online financial services

With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.

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Media coverage
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Published on:
July 15, 2020
Duration:

Pahlka tells Congress ‘We cannot afford’ government’s outdated processes any longer

Read the article at StateScoop »

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Blog
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Published on:
July 11, 2020
Duration:

Simple Steps for Supporting Economic Resiliency in Your Community

With the August 8 deadline for PPP applications quickly approaching, governments are seeking ways to stimulate economic recovery and support small businesses in their communities.

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Blog
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Published on:
July 11, 2020
Duration:

Resurgence of COVID-19 Cases Demands A Quick, Proven Response

As COVID-19 cases surge throughout the country, many government teams are working to ramp up testing, manage hospital capacity, and ensure residents that are vulnerable and homebound are able to access critical resources they need.

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Media coverage
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Published on:
July 9, 2020
Duration:

After aiding pandemic projects, U.S. Digital Response sees a future with government

Read the article on StateScoop »

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Media coverage
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Published on:
July 8, 2020
Duration:

The Tech Response to COVID-19 Shows How to Fix the Safety Net

Read the article at The Aspen Institute »

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Case study
Partner:
City of Seattle
Published on:
July 4, 2020
Duration:

Expanding COVID-19 Testing Capacity

Seattle was the first major U.S. city to come face to face with the COVID-19 crisis. They partnered with USDR to evaluate testing partners and quickly set up testing sites for the public.

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Blog
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Published on:
July 2, 2020
Duration:

U.S. Digital Response and Code for America partner to offer free P-EBT support to states

In response to the COVID-19 pandemic, the Congressional Families First Coronavirus Response Act authorized the implementation of Pandemic-EBT (P-EBT), which allows school aged children who qualify for free and reduced-price meals at school to receive replacement food benefits on an EBT card.

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