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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
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Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Blog
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Published on:
June 22, 2020
Duration:

How Anchorage Implemented a Quick, Low-Cost Texting Service to Support Small Businesses

With USDR’s support, the capacity of our innovation team seamlessly grew overnight at a time when we needed it the most. Having a network of talent to tap into is a game changer for local government.

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Media coverage
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Published on:
June 21, 2020
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How NYC CTO connected 13 agencies on a PPE dashboard for Covid-19 response

Read the article at Apolitical »

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Media coverage
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Published on:
June 18, 2020
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Open-source solution to CARES Act grants management

Read the article on GCN »

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Blog
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Published on:
June 5, 2020
Duration:

U.S. Digital Response Weekly Dispatch (June 5)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
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Kansas Department of Labor
Published on:
June 4, 2020
Duration:

Supporting Unemployment Insurance Systems

Kansas’s unemployment insurance application website was overwhelmed with traffic. USDR helped them scale up and cut visitor response times in half.

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Blog
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Published on:
May 30, 2020
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U.S. Digital Response Weekly Dispatch (May 29)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 29, 2020
Duration:

Volunteering Engineering Teams During a Crisis

When COVID-19 hit, both the leadership team and many individuals across Segment, the company I work for, were eager to find a meaningful way to contribute to response efforts.

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Blog
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Published on:
May 23, 2020
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U.S. Digital Response Weekly Dispatch (May 22)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 18, 2020
Duration:

Volunteer Spotlight: Pandemic Unemployment Assistance

Since mid-March, the number of unemployment claims in the U.S. has totaled over 36 million — an unprecedented level of joblessness not seen since the Great Depression.

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