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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Media coverage
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Published on:
November 20, 2025
Duration:

Making vote-by-mail work

Steve Lund, technical product manager at USDR, shares how election offices are modernizing their back offices with Electionline

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Blog
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Published on:
November 10, 2025
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Meet the 2025 Digital Service Champions

The 2025 Digital Service Champions Awards celebrate excellence in digital government modernization.

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Case study
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City of Seattle Office of Police Accountability
Published on:
October 29, 2025
Duration:

City of Seattle working to make police accountability data accessible with AI

How AI-powered metadata generation will transform the City’s and public access to police oversight records.

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Blog
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Published on:
May 15, 2020
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U.S. Digital Response Weekly Dispatch (May 15)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
May 6, 2020
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U.S. Digital Response Weekly Dispatch (May 6)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Case study
Partner:
City of Concord, CA
Published on:
May 4, 2020
Duration:

Helping the Homebound Get Meals

The City of Concord requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.

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Blog
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Published on:
April 29, 2020
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U.S. Digital Response Weekly Dispatch (April 28)

State and local government teams are facing unprecedented pressure to make decisions, operate effectively, and plan for the future in the midst of continued uncertainty. That’s why U.S. Digital Response publishes Weekly Dispatch, an update on effective resources, a forecast on what’s next, and an overview of how USDR volunteers are working with governments.

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Blog
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Published on:
April 28, 2020
Duration:

Understanding Digital Contact Tracing: Limitations, Implications and Recommendations

Contact tracing is not a new concept — manual contact tracing is a proven, effective method of general epidemic management used in past outbreaks such as HIV and Ebola.

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Blog
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Published on:
April 23, 2020
Duration:

USDR’s volunteer experts deliver quick help to governments amid the COVID-19 crisis

Government leaders are in the thick of it. They’re making decisions with imperfect, constantly evolving information; being asked to lead through life-or-death scenarios; and considering the short- and long-term wellbeing of their communities.

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Media coverage
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Published on:
April 23, 2020
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Build government back better, with Jen Pahlka

Listen to the podcast by Masters of Scale »

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Media coverage
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Published on:
April 13, 2020
Duration:

U.S. Digital Response: Crisis Tech Response to Keep Government Systems Running

Watch the webinar hosted by What Works Cities »

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Case study
Partner:
City of Emeryville, CA
Published on:
April 6, 2020
Duration:

Going Virtual to Celebrate the Arts

The City of Emeryville partnered with USDR to migrate an in-person arts festival to a digital experience.

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