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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
September 27, 2024
Duration:

Celebrating 10,000 Handraisers: USDR’s Journey from Crisis Response to Building Capacity

We’re thrilled to share that USDR has reached a remarkable milestone: 10,000 “handraisers” — individuals who have signed up to volunteer their skills and time to support government agencies across the country.

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Case study
Partner:
City Clerk's Office, City of Walker, Michigan
Published on:
September 18, 2024
Duration:

Streamlining election management in Walker, Michigan, with USDR's Election Administration Platform

City of Walker Michigan streamlines scheduling and communication with election workers using USDR's system.

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Media coverage
Partner:
Published on:
September 11, 2024
Duration:

Collaboration Empowers Long Beach, Calif., IT, Digital Equity Work

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Reports & guides
Partner:
Published on:
September 10, 2024
Duration:

The stories of medicaid renewal: insights from those experiencing it

The renewal of Medicaid coverage following the end of the Public Health Emergency in 2023 has posed significant challenges for millions of Americans.

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Blog
Partner:
Published on:
August 20, 2024
Duration:

The Tech Talent Toolkit: How to attract and nurture a digital team in government

By using USDR’s Talent Toolkit, you can better hire and retain top tech talent within your government team, even when they’ve joined from outside government.

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Press release
Partner:
Published on:
August 8, 2024
Duration:

U.S. Digital Response Announces Julie Dingley as Chief Operating Officer

This strategic hire underscores the organization's commitment to operational excellence and increased ability to deliver on the urgent needs of all levels of government.

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Case study
Partner:
Nevada Governor's Office of Federal Assistance
Published on:
July 24, 2024
Duration:

Transforming Federal Grant Coordination in Nevada with USDR's Federal Grant Finder

Nevada's Office of Federal Assistance uses USDR's Federal Grant Finder to foster grant collaboration across sectors. The initiative boosts federal funding and breaks down siloes.

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Blog
Partner:
Published on:
July 23, 2024
Duration:

Seattle Researchers and Product Specialists: Make Your Impact Through USDR

Calling all Seattle-based mid- to senior-level user researchers and product managers! We’re ramping up a number of user research projects with the City of Seattle to help them improve the delivery of programs and services. We’d love to find volunteers locally based.

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Blog
Partner:
Published on:
July 19, 2024
Duration:

What is a chatbot, anyway?

After months of working alongside governments to help them responsibly integrate generative AI, our team members have some thoughts about chatbots.

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