Our Work
Our shareable tools, practices, and pro bono expert volunteers can adapt to the specific needs of any state or local government.
Tell us the challenges you’re facing—we’ll get back to you within hours.
How can we help?
Where We Support
What we provide
Projects
Projects are flexible, customizable, pre-built offerings that are rapidly replicable across needs and jurisdictions.
Project
Navigating Vaccine Information
U.S. Digital Response investigated how people across the country are considering, collecting and reacting to vaccine-related information. The outcomes of the research and interviews we’ve conducted highlight how governments can minimize confusion through communications and better help people take action to get vaccinated.
Project
Strategies to Build Trust in COVID Communications
Access recent, nationwide, primary, qualitative research to explore how at-risk and vulnerable communities receive critical COVID information. USDR’s research, findings and recommendations are publicly available to help build trust in government COVID communications and to make COVID information accessible to all.
Project
CARES Act Stimulus Tracking
USDR’s stimulus tracking tool uses automatic scripts to identify new grants available from the federal government and share the information with relevant agencies. It also enables agencies to express interest in available grants and share reasons if not interested, and encourages coordination and collaboration across various agencies to maximize the probability of receiving grants.
Project
Project Storefront
Connect your community members with the food and resources they need using this smart platform created by U.S. Digital Response. This solution offers a free and customizable virtual store for organizations to sell or donate goods to their communities.
Project
CARES Act Funds Reporting
U.S. Digital Response helps states quickly and efficiently report on the funds they directly received under the CARES Act with a free tool that adheres to federal requirements and simplifies the reporting process. The tool has been implemented in two states and can be customized to meet other states’ needs within days
Project
Social Media Playbook
Deploy trusted information to your community across social media with this guided exercise in social media management. USDR's Social Media Playbook will help you audit, strategize, and distribute trusted COVID-19 content across social media channels.
Project
Small Business Loan Eligibility
Small businesses across the U.S. are searching and applying for financial assistance in response to the COVID-19 crisis. USDR created a 3-10 minute questionnaire to help small business owners understand which programs they qualify for and how to apply.
Success Stories
Recaps of how we’ve helped people in specific instances.
Success Story
Incorporating human-centered design to improve online financial services
USDR and the Empire Justice Center applied user-centered design practices to update the program's website and better enable the delivery of financial services to low-income families throughout the pandemic.
Success Story
Expanding COVID-19 Testing Capacity
USDR partnered with the City of Seattle to stand up two free COVID-19 testing sites within three weeks. Within six months, nearly 500,000 people were tested at the sites.
Success Story
Supporting Unemployment Insurance Systems
When the state of Kansas requested support for their UI system, four volunteers worked with the Department of Labor and the Office of Information Technology Services to get the benefits application site up and running again.
Success Story
Helping the Homebound Get Meals
The City of Concord, Calif., requested assistance with creating an online tool to organize an emergency food program for older homebound adults experiencing food insecurity.
Success Story
Going Virtual Celebrating the Arts
To continue the tradition of its 34-year-old annual arts festival, the City of Emeryville, Calif., partnered with U.S. Digital Response to co-create an omnichannel strategy to run a virtual EmeryArts2020
Success Story
Modernizing the Neighborhood Court
A restorative justice program in Yolo County, Calif., partnered with USDR to streamline processes for resolving offenses outside of the courtroom.
Success Story
Automations help Memphis nonprofit mitigate hundreds of evictions
To streamline the hundreds of applications for legal aid that were overwhelming NPI Memphis legal clerks, USDR volunteers built an automated intake process that could screen applicants, collect required files and signatures, and generate case files.
Success Story
Matching Hospital Staffing Shortages with Qualified Workers
Within two weeks, over 120 nursing homes and hospitals signed up for Louisiana Health Work Connect to post hundreds of openings for jobs critical to the COVID-19 fight. In that same time, over 250 candidates signed up looking for work, many of whom are ICU RNs, LPNs, and CNAs.
