Multilingual Retroactive PUA Eligibility Resources for State Workforce Agencies
Access the Resource Kit
"The work speaks for itself, everyone we’ve worked with has always been a professional with a clear specialization. It made it pretty easy when it came to this mountain of a problem and we didn’t have the internal capacity to engage with it the way we needed to. USDR has been our pandemic partner."
Free access to claimant communication, fact-finding content, and form design, created and tested in English and Spanish
By testing these materials with both English and Spanish-speaking claimants, we believe that they will reduce the risk that typically accompanies launching a new service for workers in need of unemployment insurance benefits. In taking a multilingual approach, we are committed to supporting state efforts to improve equitable access to benefits, as primary Spanish speakers comprise the 2nd largest language demographic in the country.
Claimant Communication Strategy
Fact-Finding Content Strategy
Fact-Finding Form Design
"For this content strategist, the Retroactive PUA Eligibility project brought home the need for meaningful, accessible content in civic tech. I'm forever grateful that I got to work on this challenge not only with a committed team of designers and researchers, but also stakeholders who were incredibly kind and respectful to the discipline of UX."
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