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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
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Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
May 12, 2025
Duration:

Raised hands, changed lives: five years of USDR volunteer impact

As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR

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Blog
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Published on:
May 8, 2025
Duration:

Introducing USDR's new CEO

A Letter from Raylene Yung, USDR's founding CEO and current board member

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Blog
Partner:
Published on:
March 16, 2023
Duration:

Responding at the speed of need: Three years of U.S. Digital Response

A community letter from interim CEO Tina Walha

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Blog
Partner:
Published on:
February 25, 2023
Duration:

Call for Government Partners: Understanding the Barriers Small Communities Face in Accessing Federal Grants

U.S. Digital Response (USDR) is launching a call for government partners to participate in a research project about discovering, applying for, and reporting on federal grants.

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Blog
Partner:
Published on:
February 6, 2023
Duration:

Navigating the sticky web of research compensation

This week marks Sunita’s last week of residency at U.S. Digital Response (USDR), where she has made a significant mark as a champion for user research. Embedded in our Digital Delivery team, Sunita’s empathy and passion for ensuring user’s voices are heard has helped inform a significant portion of USDR’s work. Below, Sunita has offered some words of wisdom for those in the public sector looking to compensate research participants.

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Blog
Partner:
Published on:
February 1, 2023
Duration:

Coding and Volunteering as a Love Language

Aditya shared his thoughts about open-source, language access, the importance of making grants accessible for small and medium jurisdictions, and how volunteering helped him find love in what he does.

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Blog
Partner:
Published on:
January 17, 2023
Duration:

A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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Media coverage
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Published on:
January 17, 2023
Duration:

OPM pitches federal IT as new career path for workers hit by big tech layoffs

Read the article on Federal News Network

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Blog
Partner:
Published on:
January 13, 2023
Duration:

A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
January 13, 2023
Duration:

Improving Unemployment Fraud Reporting with User Research

USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Blog
Partner:
Published on:
January 4, 2023
Duration:

Finding more purpose in 2023: a conversation about volunteering

A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response

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