Home
News & Insights

News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

Featured Updates

Post Image
Webinar
Partner:
Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Press release
Partner:
Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Media coverage
Partner:
Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

Click to Read More
Click to Read More
Click to Read More
Click to Read More

Search previous USDR resources

Select topic
Select content type
Reset
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Post Image
Blog
Partner:
Published on:
August 30, 2022
Duration:

A New Chapter in Responding to the Critical Needs of the Public: Announcing USDR’s CEO Search

By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Press release
Partner:
Published on:
August 30, 2022
Duration:

U.S. Digital Response Announces Search for Next CEO, New Board Appointment

USDR interim CEO, Jessica Cole, prepares to step down in December as part of planned transition; Jennifer Pahlka will join its board of directors

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Case study
Partner:
Neighborhood Preservation, Inc.
Published on:
August 30, 2022
Duration:

Helping Tenants Avoid Evictions Through Improved Communications

How one community organization leveraged automated systems and human centered design to get accurate and timely information to tenants facing eviction.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Blog
Partner:
Published on:
July 28, 2022
Duration:

On Volunteering as The Second Mountain With Mike Foreman

Mike Foreman was inspired by his grandmother — who was a programmer for the United States Army Corps of Engineers — to choose his career path. After working for decades in leading roles as a VP of engineering with corporations and the government, he retired a few years ago. That’s when he discovered his new career path, his “second mountain,” volunteering with USDR.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Case study
Partner:
State Workforce Agency
Published on:
June 29, 2022
Duration:

Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance

A state workforce partner needed to reopen applications for multilingual claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Blog
Partner:
Published on:
May 25, 2022
Duration:

What we learned from talking to 27 families about their experiences applying for child care benefits

To say that child care affordability is at the forefront of public discussion is to put it mildly. But these days, it’s not just a discussion. In the wake of the COVID-19 pandemic, state and local governments responsible for administering child care benefit programs are seeking to ensure that funds are reaching families in need by updating their services, processes, and technology.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Case study
Partner:
Montgomery County, Maryland Department of Health and Human Services Licensure and Regulatory Services
Published on:
May 23, 2022
Duration:

Relieving Residents’ Frustrations and Streamlining Workflows Through Digitizing Forms

When one county worked to move required paperwork to a digital format, they relieved residents' frustrations as well as reduced administrative burden on their staff.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Case study
Partner:
Mayor's Office of Children, Youth and Families & Department of Human Services - Homeless Services Division City of St. Louis
Published on:
May 10, 2022
Duration:

How Relieving Administrative Burden for One City Helped House More People Facing Homelessness

Within months, the Homeless Services Division, City of St. Louis was able to increase the number of households served and reduce administrative burden through the use of low-code/no-code tools.

Click to Read More
Click to Read More
Click to Read More
Click to Read More
Post Image
Media coverage
Partner:
Published on:
April 27, 2022
Duration:

More Technology Experts Are Needed for Government and Nonprofit Jobs. Philanthropy Can Help.

Reach the article on the Chronicle of Philanthropy

Click to Read More
Click to Read More
Click to Read More
Click to Read More
No results found.

Join Our Monthly Mailing List