Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Read the article on FCW
U.S. Digital Response (USDR) is launching a call for partners for our user research focus area. Check out our lessons learned from working with governments across the country and find out what user research, and USDR, can do for your agency.
U.S. Digital Response joins twelve innovative teams to the Social Safety Net Product Studio grant to accelerate innovation and open access to over $100 million in safety net benefits for low-income families across the country
On UX Research and Volunteering with Anna Hoffman
By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response
USDR interim CEO, Jessica Cole, prepares to step down in December as part of planned transition; Jennifer Pahlka will join its board of directors
How one community organization leveraged automated systems and human centered design to get accurate and timely information to tenants facing eviction.
As U.S. Digital Response launches our newest program focus area, Broadband and Digital Equity, we wanted to share lessons from the field for governments looking to close the digital divide
Mike Foreman was inspired by his grandmother — who was a programmer for the United States Army Corps of Engineers — to choose his career path. After working for decades in leading roles as a VP of engineering with corporations and the government, he retired a few years ago. That’s when he discovered his new career path, his “second mountain,” volunteering with USDR.