Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
This week marks Sunita’s last week of residency at U.S. Digital Response (USDR), where she has made a significant mark as a champion for user research. Embedded in our Digital Delivery team, Sunita’s empathy and passion for ensuring user’s voices are heard has helped inform a significant portion of USDR’s work. Below, Sunita has offered some words of wisdom for those in the public sector looking to compensate research participants.
Aditya shared his thoughts about open-source, language access, the importance of making grants accessible for small and medium jurisdictions, and how volunteering helped him find love in what he does.
Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.
Read the article on Federal News Network
Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.
USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.
A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response
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In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!
In conversation with Grace Zec