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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
May 1, 2026
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Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Blog
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Published on:
April 17, 2026
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Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
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Published on:
April 7, 2026
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Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Blog
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Published on:
July 28, 2022
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On Volunteering as The Second Mountain With Mike Foreman

Mike Foreman was inspired by his grandmother — who was a programmer for the United States Army Corps of Engineers — to choose his career path. After working for decades in leading roles as a VP of engineering with corporations and the government, he retired a few years ago. That’s when he discovered his new career path, his “second mountain,” volunteering with USDR.

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Case study
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State Workforce Agency
Published on:
June 29, 2022
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Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance

A state workforce partner needed to reopen applications for multilingual claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments.

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Blog
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Published on:
May 25, 2022
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What we learned from talking to 27 families about their experiences applying for child care benefits

To say that child care affordability is at the forefront of public discussion is to put it mildly. But these days, it’s not just a discussion. In the wake of the COVID-19 pandemic, state and local governments responsible for administering child care benefit programs are seeking to ensure that funds are reaching families in need by updating their services, processes, and technology.

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Case study
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Montgomery County, Maryland Department of Health and Human Services Licensure and Regulatory Services
Published on:
May 23, 2022
Duration:

Relieving Residents’ Frustrations and Streamlining Workflows Through Digitizing Forms

When one county worked to move required paperwork to a digital format, they relieved residents' frustrations as well as reduced administrative burden on their staff.

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Case study
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Mayor's Office of Children, Youth and Families & Department of Human Services - Homeless Services Division City of St. Louis
Published on:
May 10, 2022
Duration:

How Relieving Administrative Burden for One City Helped House More People Facing Homelessness

Within months, the Homeless Services Division, City of St. Louis was able to increase the number of households served and reduce administrative burden through the use of low-code/no-code tools.

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Media coverage
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Published on:
April 27, 2022
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More Technology Experts Are Needed for Government and Nonprofit Jobs. Philanthropy Can Help.

Reach the article on the Chronicle of Philanthropy

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Media coverage
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April 26, 2022
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U.S. Digital Response Launches New Election Program

Read the article on StateScoop

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Press release
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Published on:
April 21, 2022
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U.S. Digital Response Establishes Elections Program to Build a Digital Infrastructure for American Elections

Through USDR’s Elections Program, election officials will receive simple, effective digital tools and a surge of assistance to serve voters at the speed of need

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Media coverage
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Published on:
April 11, 2022
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Building the Public Interest Technology Infrastructure of the Future

Read the article on Stanford Social Innovation Review

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