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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
September 9, 2026
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U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
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Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Blog
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Published on:
April 7, 2023
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Lessons from the journey of the San Francisco Digital Services Team U.S. Digital Response

Most good things in government start with a small group of individuals committed to a kernel of an idea. The evolution of the San Francisco Digital Services (SFDS) team is no different.

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Blog
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Published on:
March 31, 2023
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Calling all researchers and product folks in Seattle looking to make an impact!

In partnership with the City of Seattle Innovation and Performance team, U.S Digital Response (USDR) is launching the Seattle by Design user research cohort.

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Blog
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Published on:
March 28, 2023
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Calling all researchers and product folks in Long Beach looking to make an impact

In an exciting collaboration with the City of Long Beach Technology and Innovation team, U.S Digital Response (USDR) is launching the Long Beach Civic User Research Cohort.

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Blog
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Published on:
March 25, 2023
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Designing Workflows that Serve Everyone with Andrew ‬Hsieh

There is a general idea that the private and the public sectors are two different words. They might have a lot of differences, but they also have a lot in common.

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Media coverage
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Published on:
March 23, 2023
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US Digital Response CEO: Nonprofit can act as a bridge between the White House and State gov

Read the article on FedScoop

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Blog
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Published on:
March 21, 2023
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U.S. Digital Response Welcomes Hillary Hartley as the new CEO

This month, U.S. Digital Response turns three. As it happens, this birthday aligns with a time to reflect on the organization’s journey and make two exciting announcements

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Press release
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Published on:
March 21, 2023
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U.S. Digital Response Names Hillary Hartley as Chief Executive Officer

As it honors its third anniversary, U.S. Digital Response today announced Hillary Hartley’s appointment as Chief Executive Officer and Avni Shah’s addition to the board of directors

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Blog
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Published on:
March 16, 2023
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Responding at the speed of need: Three years of U.S. Digital Response

A community letter from interim CEO Tina Walha

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Blog
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Published on:
February 25, 2023
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Call for Government Partners: Understanding the Barriers Small Communities Face in Accessing Federal Grants

U.S. Digital Response (USDR) is launching a call for government partners to participate in a research project about discovering, applying for, and reporting on federal grants.

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