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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
July 31, 2026
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Five simple website fixes that build voter confidence before November

Small updates election offices can implement on their websites that can help boost voter confidence

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Media coverage
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Published on:
July 8, 2026
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Fax and Telegram? New York’s Archaic Requirements Get an A.I. Overhaul.

Gov. Kathy Hochul will direct state agencies to eliminate or modernize antiquated requirements, and examine if task forces or councils have outlived their purpose.

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Press release
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Published on:
July 8, 2026
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Cutting red tape: Governor Hochul issues executive order kicking off “Regulatory Reset” to save New Yorkers time and money

New York State partnered with nation-leading government reform and tech non-profits and academic research lab to utilize AI-enabled tools to expedite initial review, with strong human safeguards

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Blog
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Published on:
March 25, 2023
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Designing Workflows that Serve Everyone with Andrew ‬Hsieh

There is a general idea that the private and the public sectors are two different words. They might have a lot of differences, but they also have a lot in common.

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Media coverage
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Published on:
March 23, 2023
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US Digital Response CEO: Nonprofit can act as a bridge between the White House and State gov

Read the article on FedScoop

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Blog
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Published on:
March 21, 2023
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U.S. Digital Response Welcomes Hillary Hartley as the new CEO

This month, U.S. Digital Response turns three. As it happens, this birthday aligns with a time to reflect on the organization’s journey and make two exciting announcements

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Press release
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Published on:
March 21, 2023
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U.S. Digital Response Names Hillary Hartley as Chief Executive Officer

As it honors its third anniversary, U.S. Digital Response today announced Hillary Hartley’s appointment as Chief Executive Officer and Avni Shah’s addition to the board of directors

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Blog
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Published on:
March 16, 2023
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Responding at the speed of need: Three years of U.S. Digital Response

A community letter from interim CEO Tina Walha

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Blog
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Published on:
February 25, 2023
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Call for Government Partners: Understanding the Barriers Small Communities Face in Accessing Federal Grants

U.S. Digital Response (USDR) is launching a call for government partners to participate in a research project about discovering, applying for, and reporting on federal grants.

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Blog
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Published on:
February 6, 2023
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Navigating the sticky web of research compensation

This week marks Sunita’s last week of residency at U.S. Digital Response (USDR), where she has made a significant mark as a champion for user research. Embedded in our Digital Delivery team, Sunita’s empathy and passion for ensuring user’s voices are heard has helped inform a significant portion of USDR’s work. Below, Sunita has offered some words of wisdom for those in the public sector looking to compensate research participants.

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Blog
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Published on:
February 1, 2023
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Coding and Volunteering as a Love Language

Aditya shared his thoughts about open-source, language access, the importance of making grants accessible for small and medium jurisdictions, and how volunteering helped him find love in what he does.

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Blog
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Published on:
January 17, 2023
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A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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