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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
May 1, 2026
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Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Blog
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Published on:
April 17, 2026
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Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
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Published on:
April 7, 2026
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Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Blog
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Published on:
February 25, 2023
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Call for Government Partners: Understanding the Barriers Small Communities Face in Accessing Federal Grants

U.S. Digital Response (USDR) is launching a call for government partners to participate in a research project about discovering, applying for, and reporting on federal grants.

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Blog
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Published on:
February 6, 2023
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Navigating the sticky web of research compensation

This week marks Sunita’s last week of residency at U.S. Digital Response (USDR), where she has made a significant mark as a champion for user research. Embedded in our Digital Delivery team, Sunita’s empathy and passion for ensuring user’s voices are heard has helped inform a significant portion of USDR’s work. Below, Sunita has offered some words of wisdom for those in the public sector looking to compensate research participants.

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Blog
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Published on:
February 1, 2023
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Coding and Volunteering as a Love Language

Aditya shared his thoughts about open-source, language access, the importance of making grants accessible for small and medium jurisdictions, and how volunteering helped him find love in what he does.

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Blog
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Published on:
January 17, 2023
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A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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Media coverage
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Published on:
January 17, 2023
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OPM pitches federal IT as new career path for workers hit by big tech layoffs

Read the article on Federal News Network

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Blog
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Published on:
January 13, 2023
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A Year in Review: How Communities Responded at the Speed of Need in 2022

Our third annual In Review highlights the ways our partners grew their abilities to serve their communities and how our volunteers continue to deploy solutions at scale.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
January 13, 2023
Duration:

Improving Unemployment Fraud Reporting with User Research

USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Blog
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Published on:
January 4, 2023
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Finding more purpose in 2023: a conversation about volunteering

A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response

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Blog
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Published on:
December 22, 2022
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Demos not memos: A look back at 2022

In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!

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