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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
March 19, 2026
Duration:

Making election information easier to find: lessons from Milwaukee

USDR's health check service can help election offices improve their websites, making improvements that serve voters better

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Blog
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Published on:
March 16, 2026
Duration:

It’s annual report season, and we skipped the victory lap this year. Here's why.

A letter from Tina J. Walha, CEO of U.S. Digital Response 

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Media coverage
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Published on:
March 5, 2026
Duration:

GitLab Foundation announces largest AI for Economic Opportunity Cohort yet

As artificial intelligence continues to reshape labor markets faster than the systems meant to support workers can respond, USDR is proud to announce we're a recipient of GitLab Foundation's AI for Economic Opportunity Fund grant.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
January 13, 2023
Duration:

Improving Unemployment Fraud Reporting with User Research

USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Blog
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Published on:
January 4, 2023
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Finding more purpose in 2023: a conversation about volunteering

A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response

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Blog
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Published on:
December 22, 2022
Duration:

Demos not memos: A look back at 2022

In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!

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Blog
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Published on:
December 16, 2022
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Making a Better and More Equitable Digital Technology by Volunteering

In conversation with Grace Zec

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Media coverage
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Published on:
October 31, 2022
Duration:

Civic tech grant looks to correct language barriers in UI claims

Read the article on FCW

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Blog
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Published on:
October 29, 2022
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How User Research Can Help Improve Your Agency’s Benefits Implementation, Service Delivery Workflows, and Procurement

U.S. Digital Response (USDR) is launching a call for partners for our user research focus area. Check out our lessons learned from working with governments across the country and find out what user research, and USDR, can do for your agency.

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Press release
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Published on:
October 27, 2022
Duration:

Schmidt Futures Announces U.S. Digital Response as Grantee of Expanded Benefits Access Initiative to Modernize the Social Safety Net

U.S. Digital Response joins twelve innovative teams to the Social Safety Net Product Studio grant to accelerate innovation and open access to over $100 million in safety net benefits for low-income families across the country

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Blog
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Published on:
October 17, 2022
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“It Really Is All About People”

On UX Research and Volunteering with Anna Hoffman

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Blog
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Published on:
August 30, 2022
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A New Chapter in Responding to the Critical Needs of the Public: Announcing USDR’s CEO Search

By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response

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