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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Case study
Partner:
City of Baltimore, MD Mayor’s Office
Published on:
May 26, 2023
Duration:

Building a Digital Service Team with Intentional Hiring Practices

The City of Baltimore was building a new digital services team. With USDR's help, they recruited and hired a technical team and are ready to scale the team when the time is right.

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Blog
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Published on:
May 24, 2023
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Transitioning into government as a technologist: what you need to know about government hiring processes

USDR’s Governments Team Lead gives advice on how to transition your career from the private tech sector to government.

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Blog
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Published on:
May 23, 2023
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People powered: How 1,000 volunteers showed up to help governments at all levels

Three years and 1,000 volunteers deployed, Kristen Eberlin, U.S. Digital Response’s Volunteers Team Lead, reflects on what it means to harness the power of people wanting to help.

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Blog
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Published on:
May 15, 2023
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Making government services inclusive for LGBTQ+ people

LGBTQ+ people often experience discrimination and exclusion while using public services. The Boston City Council set out to change this by passing an ordinance in 2020 to ensure gender inclusivity in all City-issued forms, documents, and certificates.

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Media coverage
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Published on:
April 26, 2023
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Pennsylvania governor unveils CODE PA, a digital services transformation effort

Read the article on StateScoop

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Blog
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Published on:
April 18, 2023
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Transitioning into government as a technologist: what to know when you’re considering making the move

Advice on how to transition your career from the private tech sector to government

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Blog
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Published on:
April 7, 2023
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Lessons from the journey of the San Francisco Digital Services Team U.S. Digital Response

Most good things in government start with a small group of individuals committed to a kernel of an idea. The evolution of the San Francisco Digital Services (SFDS) team is no different.

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Blog
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Published on:
March 31, 2023
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Calling all researchers and product folks in Seattle looking to make an impact!

In partnership with the City of Seattle Innovation and Performance team, U.S Digital Response (USDR) is launching the Seattle by Design user research cohort.

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Blog
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Published on:
March 28, 2023
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Calling all researchers and product folks in Long Beach looking to make an impact

In an exciting collaboration with the City of Long Beach Technology and Innovation team, U.S Digital Response (USDR) is launching the Long Beach Civic User Research Cohort.

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