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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
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Published on:
September 9, 2026
Duration:

U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
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Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Press release
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Published on:
October 19, 2023
Duration:

U.S. Digital Response to Help Government Agencies Attract and Retain Digital Talent Through New Initiative

Through USDR’s talent focus, hiring government agencies will receive resources to help establish best practices and toolkits in order to attract and retain digital talent and job-seeking technical talent will gain insight into rewarding public sector technology careers

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Blog
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Published on:
September 25, 2023
Duration:

We’re Excited to See You at the 2023 Grace Hopper Conference!

U.S. Digital Response (USDR) is thrilled to attend the Grace Hopper Conference (GHC) this year.

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Press release
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Published on:
September 7, 2023
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U.S. Digital Response Appoints John Bailey to Board of Directors

John Bailey, a government and technology expert, joins Avni Shah, Janette Fong, and Jennifer Pahlka on USDR’s board of directors

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Media coverage
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Published on:
August 31, 2023
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How communities can navigate the tangled web of federal grants

Read the article on Route Fifty

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Blog
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Published on:
August 29, 2023
Duration:

Streamlining the Federal Grant Process to Empower Small Communities

Grants to US communities have increased 93 percent from 2008–2020, with the Federal government investing billions each year in infrastructure, healthcare, and education projects directly in local communities.

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Media coverage
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Published on:
August 29, 2023
Duration:

U.S. Digital Response calls for federal grant ‘Common App’

Read the article on StateScoop

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Blog
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Published on:
August 28, 2023
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Transitioning into government as a technologist: next steps and resources

USDR’s Governments Team Lead gives advice on how to transition your career from the private tech sector to government

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Reports & guides
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Published on:
August 16, 2023
Duration:

Discovering, applying for, and reporting on Federal Grants: small communities share their barriers in the grant-seeking journey

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Blog
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Published on:
July 24, 2023
Duration:

Want to transform government? Start with people

Shared lessons on modernizing hiring for tech talent

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