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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
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U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
Partner:
Published on:
November 30, 2023
Duration:

South Bend, Indiana’s new digital services office aims for ‘intuitive, user-friendly’

Read the article on StateScoop

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Case study
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State of Wisconsin Public Service Commission
Published on:
November 17, 2023
Duration:

Closing the Digital Divide in Wisconsin

Across the country, affordable internet coverage is difficult to pin down for many residents. State of Wisconsin partnered with USDR to help more residents find affordable internet.

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Media coverage
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November 15, 2023
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The Government Is Now the Hottest Tech Employer In Town

Read the article on WIRED

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Media coverage
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November 13, 2023
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A Blueprint for Designing Better Digital Government Services

Read the article on Stanford Social Innovation Review

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Blog
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Published on:
October 25, 2023
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How the federal government can reduce barriers to grants for small communities

The influx of federal funding due to the pandemic presents a tremendous opportunity for small communities across America. Since the onset of the COVID-19 pandemic, federal grants to state and local governments have increased by over 90%. Significant investments in pandemic recovery, infrastructure, and local services aim to lift communities of every size.

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Media coverage
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October 24, 2023
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U.S Digital Response to aid state, local governments with IT workforce challenge

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Blog
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Published on:
October 23, 2023
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Webinar recap: Making federal grants more accessible for small communities

U.S. Digital Response (USDR) hosted a webinar panel examining small communities' obstacles in accessing federal grants and also shared recommendations from USDR’s report, “No Front Door: Barriers to Access for Small Communities Seeking Federal Grants.”

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Press release
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Published on:
October 19, 2023
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U.S. Digital Response to Help Government Agencies Attract and Retain Digital Talent Through New Initiative

Through USDR’s talent focus, hiring government agencies will receive resources to help establish best practices and toolkits in order to attract and retain digital talent and job-seeking technical talent will gain insight into rewarding public sector technology careers

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Blog
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Published on:
September 25, 2023
Duration:

We’re Excited to See You at the 2023 Grace Hopper Conference!

U.S. Digital Response (USDR) is thrilled to attend the Grace Hopper Conference (GHC) this year.

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