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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
May 12, 2025
Duration:

Raised hands, changed lives: five years of USDR volunteer impact

As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
January 13, 2023
Duration:

Improving Unemployment Fraud Reporting with User Research

USDR worked with the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Blog
Partner:
Published on:
January 4, 2023
Duration:

Finding more purpose in 2023: a conversation about volunteering

A casual chat with Eve Bills Lacivita, a volunteer with U.S. Digital Response

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Blog
Partner:
Published on:
December 22, 2022
Duration:

Demos not memos: A look back at 2022

In 2022, USDR’s way of celebrating in the virtual world — the “stretch clap” — took on an even bigger meaning. To all our partners we saw “stretch” this year, this one’s for you!

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Blog
Partner:
Published on:
December 16, 2022
Duration:

Making a Better and More Equitable Digital Technology by Volunteering

In conversation with Grace Zec

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Media coverage
Partner:
Published on:
October 31, 2022
Duration:

Civic tech grant looks to correct language barriers in UI claims

Read the article on FCW

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Blog
Partner:
Published on:
October 29, 2022
Duration:

How User Research Can Help Improve Your Agency’s Benefits Implementation, Service Delivery Workflows, and Procurement

U.S. Digital Response (USDR) is launching a call for partners for our user research focus area. Check out our lessons learned from working with governments across the country and find out what user research, and USDR, can do for your agency.

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Press release
Partner:
Published on:
October 27, 2022
Duration:

Schmidt Futures Announces U.S. Digital Response as Grantee of Expanded Benefits Access Initiative to Modernize the Social Safety Net

U.S. Digital Response joins twelve innovative teams to the Social Safety Net Product Studio grant to accelerate innovation and open access to over $100 million in safety net benefits for low-income families across the country

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Blog
Partner:
Published on:
October 17, 2022
Duration:

“It Really Is All About People”

On UX Research and Volunteering with Anna Hoffman

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Blog
Partner:
Published on:
August 30, 2022
Duration:

A New Chapter in Responding to the Critical Needs of the Public: Announcing USDR’s CEO Search

By Janette Fong, Board Member and Founding Team Member at U.S. Digital Response

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