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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
May 1, 2026
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Hi from USDR at the 2026 Code for America Summit

Where to find team USDR at the Code for America Summit

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Blog
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April 17, 2026
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Is This Working? Data-Driven Strategies to Reduce SNAP Payment Error Rates

By Ginger Zielinskie (Center for Civic Futures & Yale SCALE Lab), Sarah Esty (Aspen Institute Financial Security Program), Eric Giannella (Georgetown University Better Government Lab), Anthony Lollo (Yale SCALE Lab), Maria Reyes-Gaskin (U.S. Digital Response)

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Media coverage
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April 7, 2026
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Nonprofit playbook looks to help SNAP leaders manage payment error rates

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Blog
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Published on:
July 24, 2023
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Want to transform government? Start with people

Shared lessons on modernizing hiring for tech talent

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Press release
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July 20, 2023
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U.S. Digital Response Announces Collaborative for Election Offices to Share Resources and Technology

Designed to help election officials run efficient elections, the Election Software Collaborative will connect officials with a community of technical experts, cutting-edge tools, and peers across the country.

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Media coverage
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June 26, 2023
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Three years after the pandemic recession, signing up for unemployment still isn’t easy

Read the article on Marketplace

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Case study
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City of Baltimore, MD Mayor’s Office
Published on:
May 26, 2023
Duration:

Building a Digital Service Team with Intentional Hiring Practices

The City of Baltimore was building a new digital services team. With USDR's help, they recruited and hired a technical team and are ready to scale the team when the time is right.

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Blog
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Published on:
May 24, 2023
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Transitioning into government as a technologist: what you need to know about government hiring processes

USDR’s Governments Team Lead gives advice on how to transition your career from the private tech sector to government.

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Blog
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May 23, 2023
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People powered: How 1,000 volunteers showed up to help governments at all levels

Three years and 1,000 volunteers deployed, Kristen Eberlin, U.S. Digital Response’s Volunteers Team Lead, reflects on what it means to harness the power of people wanting to help.

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Blog
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Published on:
May 16, 2023
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Say Hi! USDR at the Code for America Summit

USDR will be presenting and socializing at the 2023 Code for America Summit — be sure to stop by and say hi!

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Blog
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May 15, 2023
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Making government services inclusive for LGBTQ+ people

LGBTQ+ people often experience discrimination and exclusion while using public services. The Boston City Council set out to change this by passing an ordinance in 2020 to ensure gender inclusivity in all City-issued forms, documents, and certificates.

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Media coverage
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Published on:
April 26, 2023
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Pennsylvania governor unveils CODE PA, a digital services transformation effort

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