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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
Partner:
Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
Partner:
Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
Partner:
Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Case study
Partner:
Orange County, North Carolina Board of Elections
Published on:
March 25, 2024
Duration:

How Orange County, NC Used New Technology to Modernize Election Administration

Orange County partnered with USDR to replace outdated election systems with user-friendly tools, streamlining logistics and improving communications across 40 voting precincts serving 110,000 voters.

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Blog
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Published on:
March 18, 2024
Duration:

Empowering government innovation with strategic talent engagement

U.S. Digital Response (USDR) is launching a call for government partners for our talent focus area.

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Case study
Partner:
North Carolina Pandemic Recovery Office
Published on:
March 13, 2024
Duration:

How North Carolina Simplified Oversight of $5.4B in ARPA Funds

North Carolina's Pandemic Recovery Office partnered with USDR to develop a KPI data collection tool, enhancing their productivity.

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Case study
Partner:
Mercer County Voter Registration and Election Bureau
Published on:
March 5, 2024
Duration:

Mercer County Streamlines Logistics with USDR's Election Administration Platform

Mercer County, PA, replaced outdated systems with USDR's user-friendly Election Administration Platform, helping to streamline logistics and improve communication.

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Media coverage
Partner:
Published on:
February 23, 2024
Duration:

Google.org, USDR to aid state, local governments on generative AI

Read the article on StateScoop

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Press release
Partner:
Published on:
February 22, 2024
Duration:

U.S. Digital Response to help governments create capacity and expand expertise in generative AI, with support from Google.org

As part of USDR’s newest focus area in gen AI, Google.org will provide $1 million in funding and pro bono technical support to create public-sector gen AI experiments and tools to help improve service delivery

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Blog
Partner:
Published on:
January 31, 2024
Duration:

Building capacity in 2023: A year in review

The past year marked an inflection point for U.S. Digital Response as our partnerships and community grew in new directions. We’re excited to share some of the standout achievements and milestones that made 2023 truly monumental for public interest tech.

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Blog
Partner:
Published on:
December 6, 2023
Duration:

What We’re Reading: U.S. Digital Response’s Blueprint for Staying Informed on Government and Generative AI

In an era defined by the relentless pace of technological advancement and the intricate workings of government, staying informed is not just a preference; it’s a necessity.

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Blog
Partner:
Published on:
December 4, 2023
Duration:

Charting the Course: The Intersection of Gen AI and Government

As generative AI takes off, many are trying to quickly understand what this new era of technology means for government. In this three-part blog series, USDR takes a look at the current landscape and the journey ahead.

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