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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Media coverage
Partner:
Published on:
September 9, 2026
Duration:

U.S. Digital Response’s roadmap for better government digital services

Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.

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Case study
Partner:
Shelby County Election Commission, Tennessee
Published on:
August 28, 2026
Duration:

Shelby County, TN modernizes election day support with HelpLine

Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.

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Media coverage
Partner:
Published on:
May 29, 2024
Duration:

The nonprofits leading the A.I. revolution

Read the article on Chronicle of Philanthropy

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Case study
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Auditor's Office - Stevens County, Washington
Published on:
May 29, 2024
Duration:

Stevens County, WA Strengthens Ballot Drop Box Security with USDR's Documentation Tool

Stevens County, WA partnered with USDR to develop a tool that documents ballot drop box security, ensuring integrity and voter confidence.

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Blog
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Published on:
May 26, 2024
Duration:

Hi, Oakland! USDR at the Code for America Summit

We’ll be hanging out all week at the 2024 Code for America Summit — be sure to stop by and say hi!

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Case study
Partner:
Centers for Medicare & Medicaid Services
Published on:
May 2, 2024
Duration:

How one federal agency worked to release open source software responsibly

CMS and USDR created reusable templates and automated tools to help government agencies quickly and responsibly release open-source software, enabling faster collaboration with public

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Blog
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Published on:
April 25, 2024
Duration:

Stay on Top of Every Election Milestone with a Task Manager

Election offices juggle countless deadlines across federal, state, and local elections — from ballot mailing timelines to election worker training, voter outreach plans, and much more.

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Blog
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Published on:
April 25, 2024
Duration:

Updates to Federal Grant Finder: Collaborate Smarter to Win Federal Grant Funding

For government program leads, finding the right grant opportunities and building strong partnerships with peer organizations and jurisdictions is critical to securing federal funding, but it can be a major challenge.

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Press release
Partner:
Published on:
April 16, 2024
Duration:

U.S. Digital Response Appoints Tammy Mank Wincup to Board of Directors

Tammy Mank Wincup, a technology and government leader, joins John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR’s board of directors

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Case study
Partner:
Commonwealth Office of Digital Experience Pennsylvania
Published on:
April 9, 2024
Duration:

Unleashing Pennsylvania's Digital Potential: Building CODE PA

The Commonwealth of Pennsylvania partnered with USDR to help establish best practices for building its brand new digital team, the Commonwealth Office of Digital Experience (CODE PA).

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Media coverage
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Published on:
March 30, 2024
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Surprise! The federal government made a website that doesn’t stink

Read on The Washington Post

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