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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
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Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
June 7, 2024
Duration:

Accelerating Pathways to Government Careers Through Volunteering: USDR’s Approach

Building government capacity through carefully scoped projects, volunteers are USDR’s secret sauce. Often, these individuals are also looking for how they can make a bigger impact with their careers.

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Press release
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Published on:
June 6, 2024
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U.S. Digital Response Appoints Ja'Ron Smith to Board of Directors

Ja'Ron Smith, a policy expert in advocacy, legislating, and policy strategy, joins Tammy Mank Wincup, John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR's board of directors

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Media coverage
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Published on:
May 29, 2024
Duration:

The nonprofits leading the A.I. revolution

Read the article on Chronicle of Philanthropy

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Case study
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Auditor's Office - Stevens County, Washington
Published on:
May 29, 2024
Duration:

Stevens County, WA Strengthens Ballot Drop Box Security with USDR's Documentation Tool

Stevens County, WA partnered with USDR to develop a tool that documents ballot drop box security, ensuring integrity and voter confidence.

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Blog
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Published on:
April 25, 2024
Duration:

Stay on Top of Every Election Milestone with a Task Manager

Election offices juggle countless deadlines across federal, state, and local elections — from ballot mailing timelines to election worker training, voter outreach plans, and much more.

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Blog
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Published on:
April 25, 2024
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Updates to Federal Grant Finder: Collaborate Smarter to Win Federal Grant Funding

For government program leads, finding the right grant opportunities and building strong partnerships with peer organizations and jurisdictions is critical to securing federal funding, but it can be a major challenge.

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Press release
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Published on:
April 16, 2024
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U.S. Digital Response Appoints Tammy Mank Wincup to Board of Directors

Tammy Mank Wincup, a technology and government leader, joins John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR’s board of directors

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Case study
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Commonwealth Office of Digital Experience Pennsylvania
Published on:
April 9, 2024
Duration:

Unleashing Pennsylvania's Digital Potential: Building CODE PA

The Commonwealth of Pennsylvania partnered with USDR to help establish best practices for building its brand new digital team, the Commonwealth Office of Digital Experience (CODE PA).

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Media coverage
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Published on:
March 30, 2024
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Surprise! The federal government made a website that doesn’t stink

Read on The Washington Post

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