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News & Insights

Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.

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Webinar
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Published on:
October 30, 2026
Duration:

How to build and structure the digital service teams that deliver better for people

People expect government services to work well and make their lives easier. Digital service teams are a proven way to deliver on that expectation. Over the last ten years, these teams have built a track record of results, showing that modern government service delivery is possible and building lasting public trust.

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Press release
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Published on:
September 21, 2026
Duration:

U.S. Digital Response appoints G.T. Bynum and Kelly Jin to Board of Directors

Former Tulsa Mayor G.T. Bynum and civic technology and philanthropy leader Kelly Jin join USDR's Board of Directors as the organization enters its next chapter of growth

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Media coverage
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Published on:
September 11, 2026
Duration:

Inside South Bend, Indiana’s journey creating a digital service team

The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.

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Blog
Partner:
Published on:
August 20, 2024
Duration:

The Tech Talent Toolkit: How to attract and nurture a digital team in government

By using USDR’s Talent Toolkit, you can better hire and retain top tech talent within your government team, even when they’ve joined from outside government.

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Press release
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Published on:
August 8, 2024
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U.S. Digital Response Announces Julie Dingley as Chief Operating Officer

This strategic hire underscores the organization's commitment to operational excellence and increased ability to deliver on the urgent needs of all levels of government.

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Case study
Partner:
Nevada Governor's Office of Federal Assistance
Published on:
July 24, 2024
Duration:

Transforming Federal Grant Coordination in Nevada with USDR's Federal Grant Finder

Nevada's Office of Federal Assistance uses USDR's Federal Grant Finder to foster grant collaboration across sectors. The initiative boosts federal funding and breaks down siloes.

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Blog
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Published on:
July 23, 2024
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Seattle Researchers and Product Specialists: Make Your Impact Through USDR

Calling all Seattle-based mid- to senior-level user researchers and product managers! We’re ramping up a number of user research projects with the City of Seattle to help them improve the delivery of programs and services. We’d love to find volunteers locally based.

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Blog
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Published on:
July 19, 2024
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What is a chatbot, anyway?

After months of working alongside governments to help them responsibly integrate generative AI, our team members have some thoughts about chatbots.

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Blog
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Published on:
June 28, 2024
Duration:

Finding purpose through volunteering

We chatted with Shelley Nason, a former U.S. Digital Response (USDR) volunteer and software engineer for the Technology Transformation Services (TTS), a division of the U.S. General Services Administration.

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Case study
Partner:
Alpine Township
Published on:
June 26, 2024
Duration:

Alpine Township Modernizes Election Worker Management with USDR's Platform

Alpine Township, MI streamlines election prep with USDR platform. 68 poll workers, 6 precincts now managed effortlessly.

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Blog
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Published on:
June 18, 2024
Duration:

New Tools for Election Offices: Worker Time Tracking, Pay Calculations, and Asset Management

Local election officials work tirelessly behind the scenes to power our democracy. From recruiting and managing poll workers to meticulously preparing equipment, election offices handle various complex logistics.

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Case study
Partner:
Office of the City Clerk, Grand Rapids, Michigan
Published on:
June 11, 2024
Duration:

Enhancing Election Worker Management in Grand Rapids

Grand Rapids City Clerk's office partners with USDR to streamline election worker management, saving time and improving efficiency.

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