Check out case studies, reports, blogs, and other resources on how local and state governments across the country are modernizing their delivery.
The city’s digital service division used early successes to build a solid reputation in government, which has helped the team accrue long-term support for bigger projects, one official says.
Keith Wilson, a talent engagement manager at U.S. Digital Response, discusses our new Digital Service Toolkit and the evolution of digital service teams in state and local government.
Shelby County's election office replaces chalkboards and sticky notes with USDR's HelpLine Election Incident Manager, giving staff a searchable record of every call that comes in on election day.
Calling all Seattle-based mid- to senior-level user researchers and product managers! We’re ramping up a number of user research projects with the City of Seattle to help them improve the delivery of programs and services. We’d love to find volunteers locally based.
After months of working alongside governments to help them responsibly integrate generative AI, our team members have some thoughts about chatbots.
We chatted with Shelley Nason, a former U.S. Digital Response (USDR) volunteer and software engineer for the Technology Transformation Services (TTS), a division of the U.S. General Services Administration.
Alpine Township, MI streamlines election prep with USDR platform. 68 poll workers, 6 precincts now managed effortlessly.
In an exciting collaboration with the City of Chattanooga’s Department of Innovation Delivery and Performance, U.S Digital Response (USDR) is launching the Chattanooga User Research Cohort.
Local election officials work tirelessly behind the scenes to power our democracy. From recruiting and managing poll workers to meticulously preparing equipment, election offices handle various complex logistics.
Grand Rapids City Clerk's office partners with USDR to streamline election worker management, saving time and improving efficiency.
Building government capacity through carefully scoped projects, volunteers are USDR’s secret sauce. Often, these individuals are also looking for how they can make a bigger impact with their careers.
Ja'Ron Smith, a policy expert in advocacy, legislating, and policy strategy, joins Tammy Mank Wincup, John Bailey, Avni Shah, Janette Fong, and Jennifer Pahlka on USDR's board of directors