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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Case study
Partner:
City of Portland, Oregon - Digital Services
Published on:
June 11, 2025
Duration:

Streamlining building permit appointments with AI

USDR partners with Portland's Digital Services Team to optimize permitting chatbot and build internal AI capabilities

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Blog
Partner:
Published on:
May 28, 2025
Duration:

Hi, DC! USDR at the 2025 Code for America Summit

We're in Washington, D.C. for an incredible few days at the Code for America Summit – be sure to stop by and say hi!

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Case study
Partner:
Published on:
May 15, 2025
Duration:

Building a human-centered digital experience

USDR partnered with Multnomah County to help build out their web and digital experience team.

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Blog
Partner:
Published on:
April 27, 2021
Duration:

Working in the Open: One Year Retrospective from USDR and CDS

Over the past year, U.S. Digital Response (USDR) and Colorado Digital Service (CDS) tried something new. Less than a year into both forming, we decided to experiment with ways that a government digital services team and an organization offering pro bono technical expertise could partner to get things done in a moment of global crisis.

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Blog
Partner:
Published on:
April 23, 2021
Duration:

USDR Volunteer + Partner Spotlight: Kammi Foote

Kammi Foote administered elections for 14 years and served as the Clerk Recorder & Registrar of Voters for Inyo County, Calif., for 10 years.

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Blog
Partner:
Published on:
April 15, 2021
Duration:

Falling Into Digital Government

“Does anyone know of any opportunities to contribute UX research skills to good causes?” read an email from a fellow user experience (UX) researcher. I was curious about what responses he’d get because I was also interested in volunteering.

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Case study
Partner:
Pennsylvania Department of Labor & Industry
Published on:
April 4, 2021
Duration:

Unemployment Insurance claimant user research in Pennsylvania

Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.

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Blog
Partner:
Published on:
April 3, 2021
Duration:

USDR’s appointment finder tools and services for faster, easier access to COVID-19 vaccines

As of April 1, 55 million people in the U.S. have received their full COVID-19 vaccinations. By mid-April, 90% of remaining adults will be eligible to receive the vaccine.

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Blog
Partner:
Published on:
April 1, 2021
Duration:

Reflecting on A Year of Helping States Get Unemployment Insurance to People in Need

One year ago, an unprecedented wave of layoffs and furloughs left millions of Americans unemployed as the COVID-19 pandemic overtook the U.S. Since then, approximately 40 million people have received unemployment insurance benefits, and many more have applied.

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Media coverage
Partner:
Published on:
March 23, 2021
Duration:

Wisconsin Turns to Federal Help for UI Infrastructure Modernization

Read the article on Meritalk »

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Blog
Partner:
Published on:
March 18, 2021
Duration:

Public service as a service: how tech volunteers foster digital government in NYC

We started with a hypothesis. During the COVID-19 crisis in New York City in the spring of 2020, we had seen how fast skilled technologists could help spin up digital solutions.

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Media coverage
Partner:
Published on:
March 18, 2021
Duration:

Top 25 Doers, Dreamers & Drivers

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