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News & Insights

Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.

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Blog
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Published on:
May 12, 2025
Duration:

Raised hands, changed lives: five years of USDR volunteer impact

As we mark five years of U.S. Digital Response (USDR), we’re celebrating not just the projects, but the people — thousands of volunteers who have shown up in moments of crisis and carried their commitment far beyond the work itself. By Jai Rodgers, talent community manager at USDR

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Blog
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Published on:
May 8, 2025
Duration:

Introducing USDR's new CEO

A Letter from Raylene Yung, USDR's founding CEO and current board member

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Press release
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Published on:
May 8, 2025
Duration:

U.S. Digital Response names Tina J. Walha as chief executive officer

As it celebrates its fifth anniversary building government capacity, U.S. Digital Response announces Tina J. Walha's appointment as chief executive officer

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Case study
Partner:
California Volunteers - California for All
Published on:
September 4, 2020
Duration:

Streamlining Data to Enable Volunteer Services

The State of California needed to establish a more resilient infrastructure to mobilize volunteers, project future capacity needs, and demonstrate impact.

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Blog
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Published on:
August 28, 2020
Duration:

4 ways U.S. Digital Response is helping election offices save precious time

Time is every election official’s most precious resource right now. Fortunately, many officials are finding that even at this late date, they can still create significant efficiencies in their operations with quick technology fixes, allowing them to focus on their most pressing challenges.

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Blog
Partner:
Published on:
August 14, 2020
Duration:

Support Your Local Miracle Workers

Elections are a miracle. Even in the best of times, they depend on a deep well of trust in institutions and humans to play by the rules and administer the election process fairly and effectively.

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Blog
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Published on:
August 6, 2020
Duration:

8 Tips for Governments to Mitigate Call Center Volume

During this pandemic, the overwhelming unemployment rates have inevitably created significant demand for state-based unemployment benefits.

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Case study
Partner:
Empire Justice Center
Published on:
August 4, 2020
Duration:

Incorporating human-centered design to improve online financial services

With tax season looming, the Empire Justice Center’s team wanted to improve the CASH program’s website to better serve the public.

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Media coverage
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Published on:
July 15, 2020
Duration:

Pahlka tells Congress ‘We cannot afford’ government’s outdated processes any longer

Read the article at StateScoop »

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Blog
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Published on:
July 11, 2020
Duration:

Resurgence of COVID-19 Cases Demands A Quick, Proven Response

As COVID-19 cases surge throughout the country, many government teams are working to ramp up testing, manage hospital capacity, and ensure residents that are vulnerable and homebound are able to access critical resources they need.

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Blog
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Published on:
July 11, 2020
Duration:

Simple Steps for Supporting Economic Resiliency in Your Community

With the August 8 deadline for PPP applications quickly approaching, governments are seeking ways to stimulate economic recovery and support small businesses in their communities.

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Media coverage
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Published on:
July 9, 2020
Duration:

After aiding pandemic projects, U.S. Digital Response sees a future with government

Read the article on StateScoop »

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