The coalition wanted to create a single “front door” for all applications in this city-county program. The team also needed to streamline how they managed several complex workflows across different teams, including:
MSCERA had to build processes from scratch to meet the needs of a new program. As the original process evolved, USDR helped build out tools that relied on a series of spreadsheets (in Google Sheets) and manual steps (like emailing landlords or residents). As workflows got more complex, we helped transition to:
MSCERA and USDR’s partnership gave the program the technology and process it needed to begin disbursing funds and helping residents immediately. It also allowed MSCERA to use real-world examples, learnings, and user needs to assist in its procurement process.
A team of pro bono technologists from USDR worked with MSCERA to help develop a system that can be adapted for different programs, users, and workflows. For a city that supports 10-20k applications, we estimate that this solution will require:
Reach out to USDR for help getting this solution configured for your community.
This high-level workflow illustrates some select major steps in ERAP processing. This screener workflow details how an application is processed once received.
The U.S. Department of the Treasury has also highlighted these workflows and data integration in its guidance on best practices in local ERA programs.
CTO and Co-Founder
Operations + Tools Team Lead and Co-Founder