Check out case studies, reports, blogs, and other resources on how creating capacity helps deliver good government.
A practical guide for state SNAP leaders facing new error rate requirements
USDR's health check service can help election offices improve their websites, making improvements that serve voters better
A letter from Tina J. Walha, CEO of U.S. Digital Response
Over the past year, U.S. Digital Response (USDR) and Colorado Digital Service (CDS) tried something new. Less than a year into both forming, we decided to experiment with ways that a government digital services team and an organization offering pro bono technical expertise could partner to get things done in a moment of global crisis.
Kammi Foote administered elections for 14 years and served as the Clerk Recorder & Registrar of Voters for Inyo County, Calif., for 10 years.
“Does anyone know of any opportunities to contribute UX research skills to good causes?” read an email from a fellow user experience (UX) researcher. I was curious about what responses he’d get because I was also interested in volunteering.
Pennsylvania's Department of Labor and Industry engaged USDR's Unemployment Insurance team to better understand the claimant user experience and improve its designs.
As of April 1, 55 million people in the U.S. have received their full COVID-19 vaccinations. By mid-April, 90% of remaining adults will be eligible to receive the vaccine.
One year ago, an unprecedented wave of layoffs and furloughs left millions of Americans unemployed as the COVID-19 pandemic overtook the U.S. Since then, approximately 40 million people have received unemployment insurance benefits, and many more have applied.
Read the article on Meritalk »
We started with a hypothesis. During the COVID-19 crisis in New York City in the spring of 2020, we had seen how fast skilled technologists could help spin up digital solutions.
Read the article on Government Technology »